At a Glance
- Tasks: Be the heartbeat of our community, managing operations and building relationships.
- Company: Join Runway East, a B Corp transforming boring offices into vibrant workspaces.
- Benefits: Enjoy 31 days off, private health, gym discounts, and epic team trips.
- Other info: Work across Bristol and Bath, making every day unique and fun.
- Why this job: Experience a dynamic role with variety, community events, and hands-on tasks.
- Qualifications: Hospitality or customer service experience is a plus; be ready to get stuck in!
The predicted salary is between 28000 - 28000 € per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As a Community Associate, you’re the heartbeat of your Runway East site. This is a genuinely varied, hands-on role - part hospitality, part operations, part community-building. No two days look the same, and that’s exactly what our team loves about it.
A significant part of this role is physical and practical. You’ll spend a good chunk of your day on your feet - doing site checks, keeping our spaces looking great, and rolling up your sleeves when things need fixing. It’s the same care and standards you’d bring to a top-tier hospitality role, applied to a workspace environment.
Alongside that, you’ll be the face our members see every day - building real relationships, running events, handling admin, and coordinating with your wider team to keep everything running smoothly.
Your home base is Bristol, but this role covers both Bristol and Bath - so depending on the week and where we need cover, you could be at any of our South West sites. All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work.
Your time will roughly break down like this - though every site and day varies:
- ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in top shape.
- ~20% Member interactions - naturally woven throughout the day.
- ~20% Admin - managing our helpdesk, member comms, and keeping on top of day-to-day coordination.
- ~10% Events - hosting our member initiatives, from Cake Wednesdays to monthly community events.
Key Responsibilities
- Site checks & housekeeping; conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning.
- Member support; be the go-to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
- Operational troubleshooting; coordinate with your team and the right stakeholders to get issues sorted quickly.
- Community events; deliver our popular member initiatives and bring the energy that makes them special.
- Cross-team collaboration; work closely with your Community Manager and colleagues across sites.
Who You Are
- Hands-on and gets stuck in; you take pride in a spotless, well-run space.
- A natural with people; you enjoy building day-to-day relationships.
- Calm under pressure; you prioritise, communicate, and keep things moving.
- Detail-oriented; you notice the things others miss and take action without being asked.
- A team player; you show up for your team and celebrate wins together.
- Experienced in hospitality or high-touch customer service; experience in a similar environment is a real advantage.
Benefits
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
- Growth: personal development budget and learning resources.
- Community: Two workdays per year for charitable activities, team outings, and epic annual trips.
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
Community Operations Associate in Bristol employer: Runway East
Runway East is an exceptional employer that fosters a vibrant and inclusive work culture, where every day brings new opportunities for hands-on engagement and community building. With generous benefits including 31 days of leave, private health support, and a commitment to personal growth, employees thrive in a dynamic environment that values both individual contributions and team spirit. The role of Community Operations Associate offers the unique chance to connect with diverse members across Bristol and Bath, making each day rewarding and full of variety.
StudySmarter Expert Advice🤫
We think this is how you could land Community Operations Associate in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what their current employees are saying. This will help you connect with them during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of some examples from your past where you've successfully interacted with customers or team members. Be ready to share these stories to demonstrate your natural ability to connect with others.
✨Tip Number 3
Be prepared for hands-on tasks during the interview. They might ask you to demonstrate how you'd handle a cleaning or maintenance issue on-site. Show them you're not afraid to roll up your sleeves and get stuck in—this is key for the Community Operations Associate role!
✨Tip Number 4
Don’t forget to highlight your adaptability! Since this role involves working across different sites, share experiences where you've successfully adapted to new environments or challenges. This will show them you're ready for the variety that comes with the job.
We think you need these skills to ace Community Operations Associate in Bristol
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re all about creating a fun and vibrant community!
Tailor Your Application:Make sure to tailor your application to the Community Operations Associate role. Highlight your hands-on experience and any customer service skills you have. We love seeing how your background aligns with what we do, so be specific about your relevant experiences!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary and make sure your key skills and experiences stand out. We appreciate clarity, especially when it comes to understanding how you can contribute to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do before you hit send!
How to prepare for a job interview at Runway East
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Community Operations Associate entails. Familiarise yourself with the key responsibilities like site checks, member interactions, and event hosting. This will help you speak confidently about how your skills align with the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with diverse groups in previous jobs. Whether it’s handling customer queries or coordinating events, highlight your ability to connect with people and create a welcoming atmosphere.
✨Demonstrate Your Hands-On Approach
This job requires a practical mindset, so come prepared to discuss times when you've tackled physical tasks or resolved operational issues. Share specific instances where you’ve rolled up your sleeves to ensure everything runs smoothly, showing that you’re not afraid of getting stuck in.
✨Stay Calm Under Pressure
The interviewers will likely want to know how you handle stressful situations. Prepare a few stories that illustrate your ability to prioritise tasks and maintain composure when things go awry. This will show them that you can keep things moving even when challenges arise.
