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For Companies At a Glance
- Tasks: Lead operations and create an amazing workspace experience for our members.
- Company: Runway East, a vibrant B Corp focused on transforming workspaces.
- Benefits: Competitive salary, 31 days off, health perks, and personal growth budget.
- Why this job: Join a passionate team and make a real impact in a fun environment.
- Qualifications: Charismatic leader with a knack for building relationships and problem-solving.
- Other info: Enjoy team outings, charitable activities, and epic trips abroad!
The predicted salary is between 30000 - 34000 £ per year.
Base pay range Salary: £30,000-34,000
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
As a Community Operations Manager, you'll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you'll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it's solving problems, planning events, or keeping the site “showroom ready,” you'll play a key part in making Runway East the best place to work.
Key Responsibilities
- Site Operations: Oversee daily operations, quickly resolve building and member issues, and maintain compliance with safety and security standards.
- Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.
- Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.
- Community Atmosphere: Support small initiatives & events that bring members together, creating a friendly and welcoming workspace.
- Standards & Presentation: Ensure the site is always "showroom ready" with high attention to detail.
- KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company's goals.
- Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.
Requirements
Who You Are
- Charismatic: Positive and approachable, with a natural ability to build strong relationships.
- Resilient: Calm under pressure, proactive, and solutions-focused.
- Service-Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Leads by example and gets stuck in when needed.
- Detail-Oriented: Notices the small things and takes action to maintain high standards.
- Leader: Confident in guiding and motivating your team to success.
Benefits
Why Join Us?
- Salary: £30,000-34,000.
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
- Growth: £150 personal growth budget, learning resources, and regular lunch & learns.
- Community: Two workdays per year for charitable activities, team outings, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!).
Our Commitment to Inclusivity
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we're here to help.
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Management
- Industries: IT Services and IT Consulting
Community Operations Manager in Birmingham employer: Runway East
Contact Detail:
Runway East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Operations Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Runway East's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, focus on how you've built relationships and created a positive atmosphere. Use specific examples that highlight your charisma and service-minded approach—this is what they’re looking for!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of a time when you faced a challenge in a previous role and how you tackled it. This will demonstrate your resilience and proactive nature, which are key traits for the Community Operations Manager position.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or upcoming projects. This shows your interest in the role and helps you gauge if Runway East is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Community Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and relatable. Remember, we’re all about creating a friendly atmosphere here at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Community Operations Manager role. Highlight your experience in operational excellence and relationship building, as these are key for us. Show us how your skills align with what we’re looking for!
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Whether it’s improving member satisfaction or leading successful events, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Runway East
✨Know the Company Culture
Before your interview, dive into Runway East's culture. Familiarise yourself with their mission to create vibrant workspaces and their commitment to community. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Community Operations Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and supported a team in the past. Highlight your ability to delegate tasks effectively and maintain a positive atmosphere, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like resolving member issues or planning events. Think of real-life scenarios where you've demonstrated problem-solving skills and operational excellence. This will showcase your readiness for the hands-on nature of the job.
✨Emphasise Member Relationships
Building strong connections with members is key. Be ready to discuss how you've fostered relationships in previous roles. Share your strategies for ensuring member satisfaction and how you plan to create a welcoming community atmosphere at Runway East.
