At a Glance
- Tasks: Be the heartbeat of our community, ensuring spaces are clean and vibrant while building relationships.
- Company: Join a dynamic team at Runway East, where community and collaboration thrive.
- Benefits: Enjoy a competitive salary, generous time off, and private health benefits.
- Other info: Travel across Bristol and Bath for a varied and exciting work experience.
- Why this job: Make a real impact in a hands-on role that combines hospitality and community-building.
- Qualifications: Experience in hospitality or customer service is a plus; be ready to engage with diverse people.
The predicted salary is between 28000 - 28000 € per year.
The Role
As a Community Associate, you’re the heartbeat of your Runway East site. This is a genuinely varied, hands‑on role – part hospitality, part operations, part community‑building. A significant part of this role is physical and practical. You’ll spend a good chunk of your day on your feet – doing site checks, keeping our spaces looking great, and rolling up your sleeves when things need fixing. It’s the same care and standards you’d bring to a top‑tier hospitality role, applied to a workspace environment. Alongside that, you’ll be the face our members see every day – building real relationships, running events, handling admin, and coordinating with your wider team to keep everything running smoothly.
A Roaming Role Across the South West
Your home base is Bristol, but this role covers both Bristol and Bath – so depending on the week and where we need cover, you could be at any of our South West sites. All our sites have great teams and brilliant member communities, so you’ll get to know different spaces. If you like variety and don’t mind a bit of travel, it’s a genuinely fun way to work. We’ll talk through the practicalities with you during the interview.
What Your Days Look Like
Your time will roughly break down like this – though every site and day varies:
- ~50% Site checks, cleaning conduct regular cleaning and compliance checks to keep spaces safe, beautiful, and functioning. This is the most important part of the role.
- Member support; be the go‑to person for members, from a quick chat on the stairs to handling a facility issue calmly and efficiently.
- Operational troubleshooting; when things go wrong (and they will), you’ll coordinate with your team and the right stakeholders to get them sorted quickly – from wifi issues to blocked toilets.
- Community events; deliver our popular member initiatives and bring the energy that makes them special.
- Cross‑team collaboration; work closely with your Community Manager and colleagues across sites (London, Birmingham, Bristol, Brighton, Bath).
Who You Are
- Hands‑on and gets stuck in; you’re not fazed by physical tasks and take pride in a spotless, well‑run space.
- A natural with people; you can switch comfortably from chatting with a startup founder to an exec, and you genuinely enjoy building those day‑to‑day relationships.
- Calm under pressure; when multiple things go wrong at once, you prioritise, communicate, and keep things moving without it showing on your face.
- Detail‑oriented; you notice the things others miss and take action without being asked.
- A team player; you show up for your team, share knowledge across sites, and celebrate wins together.
- Experienced in hospitality or high‑touch customer service; experience in a similar environment (hospitality, retail, facilities, front‑of‑house) is a real advantage. You’ll know what it means to hold high standards in a busy, people‑facing role.
Why Join Us?
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health
Community Operations Associate employer: Runway East Limited
Runway East is an exceptional employer that fosters a vibrant and supportive work culture, where community-building and hands-on operations are at the forefront. With a focus on employee wellbeing, generous time off, and opportunities for personal growth across multiple sites in Bristol and Bath, you’ll thrive in a dynamic environment that values your contributions and encourages meaningful relationships. Join us to be part of a team that celebrates collaboration and takes pride in creating beautiful, functional spaces for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Community Operations Associate
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what events they run and how they engage with their community. This will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully interacted with different types of people. Be ready to share these stories during your interview to showcase your natural ability to connect.
✨Tip Number 3
Be prepared for hands-on questions. Since the role involves physical tasks and operational troubleshooting, think about times when you've had to roll up your sleeves and solve problems on the spot. Highlighting your practical experience will show that you're ready to tackle the challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our community at Runway East.
We think you need these skills to ace Community Operations Associate
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and voice into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Community Operations Associate role. Highlight your relevant experience in hospitality or customer service, and show us how your skills align with what we’re looking for.
Be Specific:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you handled a tricky situation or organised a successful event, we love hearing about real-life scenarios that showcase your abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at Runway East Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Community Operations Associate does. Familiarise yourself with the daily tasks like site checks, member support, and operational troubleshooting. This will help you speak confidently about how your skills align with the role.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with different types of people in past roles. Whether it’s a quick chat or resolving an issue, demonstrate your ability to connect and communicate effectively.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills, especially under pressure. Think of specific situations where you had to troubleshoot issues or manage multiple tasks at once. Practising these scenarios will help you articulate your thought process during the interview.
✨Emphasise Your Team Spirit
This role requires collaboration across various teams, so highlight your experience working in team settings. Share stories that showcase your ability to support colleagues, share knowledge, and celebrate successes together. It’s all about showing you’re a team player!
