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- Tasks: Be the heart of our workspace, delivering exceptional member experiences and managing front desk operations.
- Company: Runway East, a vibrant B Corp creating flexible workspaces with a fun culture.
- Benefits: £28,000 salary, 31 days off, private health, gym discounts, and personal development budget.
- Other info: Enjoy team outings, charitable activities, and epic annual trips to exciting destinations.
- Why this job: Join a passionate team, enjoy perks like Cake Wednesdays, and make meaningful connections.
- Qualifications: Charismatic, resilient, service-minded, hardworking, and detail-oriented individuals are encouraged to apply.
The predicted salary is between 28000 - 28000 £ per year.
Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
The Role: Community Associate
As a Community Associate, your role goes far beyond reception duties. You’ll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.
Key Responsibilities:
- Front Desk & Member Support: Be the go-to person for members, managing the front desk and delivering excellent customer service.
- Housekeeping & Compliance: Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
- Operational Excellence: Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
- Community Initiatives: Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
- Building relationships with members: Anticipate needs, offer support, and find ways to surprise and delight.
Who You Are
We’re looking for someone who is:
- Charismatic: Positive, engaging, and approachable.
- Resilient: Stays proactive and positive, even when challenges arise.
- Service-Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Willing to roll up your sleeves and take on any task.
- Detail-Oriented: Notices the small things and takes action to maintain high standards.
Why Join Us?
- Salary: £28,000
- Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off and extra time off over the Christmas break.
- Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme.
- Growth: Personal development budget and learning resources.
- Community: Two workdays per year for charitable activities, team outings, and epic annual trips.
Our Commitment to Inclusivity
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
Front Desk Community Associate in Bristol employer: Runway East Limited
Contact Detail:
Runway East Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Community Associate in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Runway East's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Associate, you'll be the heart of the workspace. Role-play common scenarios with friends or family to boost your confidence in handling member queries and creating a welcoming atmosphere.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your resilience and service-minded attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Runway East family and ready to roll up your sleeves for any task!
We think you need these skills to ace Front Desk Community Associate in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and engaging. Remember, we’re all about creating a friendly and vibrant community.
Tailor Your Application: Make sure to tailor your application to the Community Associate role. Highlight your customer service experience and any relevant skills that show you can handle the variety of tasks we throw your way. We love seeing how you connect with our mission!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate how you've excelled in similar situations. Whether it’s managing events or resolving issues, we want to know how you’ve made a positive impact in your previous jobs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing culture.
How to prepare for a job interview at Runway East Limited
✨Know the Company Culture
Before your interview, dive into Runway East's mission and values. Understand their commitment to creating vibrant workspaces and how they engage with their community. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Community Associate, you'll be the go-to person for members. Prepare examples from your past experiences where you've delivered exceptional customer service or resolved issues effectively. Highlight your ability to build relationships and create a welcoming environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've had to think on your feet or manage unexpected challenges. Demonstrating your resilience and proactive approach will resonate well with the interviewers.
✨Emphasise Your Attention to Detail
In this role, being detail-oriented is crucial. Be prepared to discuss how you maintain high standards in your work, whether it's through housekeeping, compliance checks, or event management. Share specific examples that showcase your meticulous nature and commitment to excellence.