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- Tasks: Lead service delivery and ensure top-notch customer experiences in a fast-paced fintech environment.
- Company: Join a leading global player in financial software with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service and driving continuous improvements.
- Qualifications: Experience in Service Delivery Management and strong B2B relationship skills required.
- Other info: Fast-changing environment with excellent career advancement opportunities.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You'll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you'll become the main point of contact for customers once they're live, developing trusted relationships and ensuring our services continue to support their operational objectives. You'll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You'll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager in Slough employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the role. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific instances where you improved service delivery or resolved customer issues. This will help you stand out as someone who can drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in service management and relationship building, especially in fintech or SaaS environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can elevate customer experiences. Be sure to mention any relevant certifications like ITIL that make you stand out.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service improvements and manage customer relationships. Numbers and metrics can really help us see the impact you've made!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Service Delivery Inside Out
Make sure you’re well-versed in the principles of service delivery management, especially within the fintech and SaaS sectors. Brush up on ITIL practices and be ready to discuss how you've applied them in past roles. This will show that you understand the nuances of the job and can hit the ground running.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong B2B relationships. Think about specific instances where you’ve turned a challenging customer situation into a positive outcome. This will demonstrate your ability to engage effectively with clients and stakeholders.
✨Be Ready to Discuss Metrics and Reporting
Familiarise yourself with key performance indicators relevant to service delivery. Be prepared to talk about how you’ve monitored service metrics in the past and how you’ve used data to drive improvements. This shows you’re analytical and results-driven, which is crucial for this role.
✨Emphasise Your Problem-Solving Abilities
Think of examples where you’ve successfully managed incidents or resolved issues quickly. Highlight your experience coordinating technical teams and how you’ve implemented mitigation plans. This will illustrate your capability to thrive in a fast-paced environment and ensure seamless service delivery.