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- Tasks: Lead service delivery and ensure top-notch customer experiences in fintech.
- Company: Join a leading global player in financial software.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and innovation.
- Why this job: Be the key contact for clients and drive impactful service improvements.
- Qualifications: Experience in service delivery management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They're seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Background:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager - Fintech employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Fintech
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL and service level management. Be ready to discuss how you've driven service improvements in past roles, as this will show you're the perfect fit for ensuring high-quality service delivery.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—show your passion for customer engagement! Share specific examples of how you've built strong relationships with clients and improved their experience, as this is key for a Service Delivery Manager.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager - Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service management, customer engagement, and any relevant fintech background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how you can elevate our customer experience. Be sure to mention specific examples from your past roles that demonstrate your expertise.
Showcase Your Communication Skills: As a Service Delivery Manager, clear communication is key. In your application, make sure to convey your ability to build relationships and collaborate with teams. We love seeing candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of service delivery management, especially in the fintech space. Brush up on ITIL principles and be ready to discuss how you've applied them in past roles. This shows you’re not just familiar with the theory but can also put it into practice.
✨Showcase Your Relationship Skills
Since this role involves building strong relationships with clients, prepare examples of how you've successfully managed B2B relationships in the past. Think about times when you turned a challenging situation into a positive outcome—this will highlight your communication and stakeholder management abilities.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing service level agreements or resolving customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving and continuous improvement.
✨Demonstrate Your Analytical Mindset
Prepare to discuss how you monitor service metrics and use data to drive improvements. Bring examples of reports you've created or metrics you've tracked, and be ready to explain how these influenced decision-making and enhanced service delivery.