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- Tasks: Lead service delivery and ensure top-notch customer experiences in a fast-paced fintech environment.
- Company: Join a leading global player in financial software with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service and driving continuous improvements.
- Qualifications: Experience in Service Delivery Management and strong relationship management skills required.
- Other info: Fast-changing environment with excellent career advancement opportunities.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They are seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You will be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you will become the main point of contact for customers once they are live, developing trusted relationships and ensuring our services continue to support their operational objectives. You will collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You will also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively.
This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and customer engagement. We recommend using the STAR method to structure your answers—this will help you showcase your experience effectively and keep you calm under pressure.
✨Tip Number 3
Don’t forget to research the company culture and values of the places you’re applying to. This will not only help you tailor your responses but also show that you’re genuinely interested in becoming part of their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in service delivery management, especially in fintech or SaaS environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven service improvements and built strong customer relationships in the past.
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, let us see your clarity in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL and service level management. Be ready to discuss how you've applied these principles in your previous roles, especially in a SaaS or fintech environment. This will show that you understand the technical side of service delivery.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong B2B relationships in the past. Think about specific instances where you’ve turned a challenging situation into a positive outcome for the client. This will demonstrate your ability to manage customer expectations and enhance their experience.
✨Be Ready to Discuss Metrics
Since you'll be monitoring service metrics, come prepared to talk about how you've used data to drive improvements in service delivery. Bring examples of performance reports you've created and how they influenced decision-making. This shows you're results-driven and analytical.
✨Emphasise Your Communication Skills
In this role, clear communication is key. Practice articulating your thoughts on how you would handle escalations or coordinate with internal teams. Use examples from your past experiences to illustrate your ability to communicate effectively across different stakeholders.