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- Tasks: Lead service delivery and ensure top-notch customer experiences in a fast-paced fintech environment.
- Company: Join a leading player in financial software with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service and driving continuous improvement.
- Qualifications: Experience in service delivery management and strong relationship-building skills.
- Other info: Fast-moving environment with excellent career advancement opportunities.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They are seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager in London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and customer engagement. We recommend using the STAR method to structure your answers, showcasing your experience in managing client relationships and driving service improvements.
✨Tip Number 3
Don’t forget to research the company culture of the places you’re applying to! Understanding their values and how they approach customer service will help you tailor your conversations and show that you’re a great fit for their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in service management and relationship building, especially in fintech or SaaS environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how you can elevate customer experiences. Be sure to mention any relevant certifications like ITIL that make you stand out.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service improvements and manage customer relationships. Numbers and metrics can really help us see the impact you've made!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Service Delivery Inside Out
Make sure you’re well-versed in the principles of service delivery management, especially within the fintech space. Brush up on ITIL practices and be ready to discuss how you've applied them in previous roles. This will show that you understand the nuances of the job and can hit the ground running.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong B2B relationships. Think about specific instances where your communication skills made a difference in customer satisfaction or service delivery. This is crucial for the role, so make it a focal point in your responses.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled incidents or problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your analytical skills and how you coordinated with technical teams to resolve issues quickly and effectively.
✨Emphasise Continuous Improvement Mindset
Think of examples where you’ve driven service improvements or implemented changes that enhanced customer experience. Discuss how you monitor service metrics and use data to inform decisions. This shows that you’re proactive and committed to elevating service quality.