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- Tasks: Lead customer service delivery and enhance client relationships in a fast-paced fintech environment.
- Company: Join a leading global player in financial software with a focus on innovation.
- Benefits: Work from home flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and driving service excellence.
- Qualifications: Experience in Service Delivery Management and strong B2B relationship skills required.
- Other info: Dynamic role with opportunities to collaborate across teams and drive operational improvements.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software.
They are seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively.
This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Build strong relationships and run regular service reviews
- Identify risks and implement mitigation plans
- Support billing and identify efficiency opportunities
Senior Service Delivery Manager (Working from home) in London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the job description. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements in service delivery and customer engagement. We want to hear about how you’ve improved service quality or built strong relationships with clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Senior Service Delivery Manager role!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience in service delivery management, especially in fintech or SaaS environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved service delivery and built strong client relationships. We love a good story!
Showcase Your Skills: Don’t forget to showcase your analytical and communication skills in your application. Mention any relevant certifications like ITIL and how you've used these skills to drive service improvements. We’re looking for someone who can really elevate our service quality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery management, especially in the fintech and SaaS sectors. Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in past roles. This will show that you’re not just a fit for the role but also passionate about the industry.
✨Showcase Your Relationship Skills
Since this role involves building strong B2B relationships, prepare examples of how you've successfully managed client interactions in the past. Think about specific situations where you turned a challenging relationship into a positive one. This will demonstrate your ability to develop trust and rapport with clients.
✨Be Ready to Discuss Metrics
The job requires monitoring service metrics and producing performance reports. Be prepared to talk about how you've tracked and reported on service delivery in previous positions. Bring examples of how you used data to drive improvements and meet performance targets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to coordinate with technical teams. Think through potential challenges you might face in this role and how you would address them. This will help you demonstrate your analytical skills and operational oversight capabilities.