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- Tasks: Lead customer service life-cycle and ensure high-quality service delivery.
- Company: Join a leading fintech company revolutionising financial software.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in Service Delivery Management and strong B2B relationship skills.
- Other info: Dynamic role with excellent career advancement opportunities.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They are seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Build strong relationships and run regular service reviews
- Identify risks and implement mitigation plans
- Support billing and identify efficiency opportunities
Senior Service Delivery Manager - Permanent in London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager - Permanent in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery. This could include metrics from previous roles or case studies of successful projects. It’s a great way to stand out and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Senior Service Delivery Manager - Permanent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience in service management and relationship building, especially in fintech or SaaS environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how you’ve successfully managed customer relationships in the past. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve accomplished! Use metrics and examples to demonstrate how you’ve improved service quality or driven customer satisfaction in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery management, especially in the fintech and SaaS sectors. Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in past roles. This will show that you’re not just a fit for the role but also passionate about the industry.
✨Showcase Your Relationship Skills
Since this role involves building strong B2B relationships, prepare examples of how you've successfully managed client interactions in the past. Think about specific situations where you turned a challenging relationship into a positive one. This will demonstrate your ability to develop trust and rapport with clients.
✨Be Ready to Discuss Metrics
The job requires monitoring service metrics and producing performance reports. Be prepared to talk about how you've tracked and improved service delivery in previous positions. Bring along any relevant data or reports that highlight your achievements in this area to back up your claims.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think through potential challenges you might face in this role and how you would address them. This will help you demonstrate your analytical skills and readiness to tackle real-world issues.