At a Glance
- Tasks: Manage enterprise accounts, build relationships, and drive growth through strategic insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Competitive salary, performance bonuses, stock options, and hybrid working.
- Other info: Opportunity to engage with senior stakeholders and enhance your career.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 4-7 years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
Hybrid working – 3 days in the office.
Our client, a rapidly expanding international organisation, is seeking Customer Success Managers to take ownership of a diverse portfolio of enterprise accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships. You’ll act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long-term value. The role blends relationship management, commercial insight, and data-driven decision-making.
What You’ll Be Doing:
- Managing a portfolio of enterprise clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive-level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross-sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best-practice guidance.
- Strengthening long-term client engagement through consistent, high-quality support.
What You’ll Bring:
- A minimum of 4-7 years in Customer Success, Account Management, or a similar client-facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C-suite.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Customer Success Manager in London employer: Runtime Group Ltd
Join a dynamic and rapidly expanding international organisation that values innovation and collaboration. As a Customer Success Manager, you'll benefit from a hybrid working model, competitive salary, and stock options, all while being part of a supportive work culture that prioritises employee growth and development. With opportunities to build influential relationships and drive strategic initiatives, this role offers a meaningful career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client relationships and drive growth. Show them you’re the perfect fit for managing enterprise accounts!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your ability to influence and engage senior stakeholders. We suggest rehearsing how you’d present insights and trends, so you come across as confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Let’s get you into that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with enterprise clients and any relevant achievements that showcase your ability to build relationships and drive growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've managed accounts and delivered exceptional support, making it clear why you're the perfect fit for our team.
Showcase Your Analytical Skills:Since this role involves data-driven decision-making, don’t forget to mention your analytical capabilities. Provide examples of how you've used data insights to advise clients or improve account performance in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s existing enterprise accounts. Understand their business models, challenges, and how your potential role can add value. This will not only impress your interviewers but also help you articulate how you can enhance client relationships.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Highlight specific instances where your efforts led to upselling or cross-selling opportunities, as this aligns perfectly with what they’re looking for.
✨Be Data-Driven
Since the role involves advising clients based on data insights, come prepared with examples of how you've used data to drive decisions in past positions. Discuss any tools or methodologies you’ve employed to monitor account health and identify risks early.
✨Practice Your Presentation Skills
You’ll likely need to present performance updates and KPI reviews, so practice delivering these types of presentations. Use clear, concise language and be ready to answer questions about your insights. This will demonstrate your confidence and ability to engage with C-suite executives.
