At a Glance
- Tasks: Manage client accounts, build relationships, and drive growth through strategic insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Ideal for those looking to grow in a supportive, fast-paced setting.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 1+ years in Customer Success or Account Management; strong analytical and communication skills.
The predicted salary is between 35000 - 45000 € per year.
Hybrid working – 3 days in the office.
Our client, a rapidly expanding international organisation, is seeking a Customer Success professional to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships. You’ll act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long‑term value. The role blends relationship management, commercial insight, and data‑driven decision‑making.
What You’ll Be Doing:
- Managing a portfolio of mid‑market clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive‑level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross‑sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best‑practice guidance.
- Strengthening long‑term client engagement through consistent, high‑quality support.
What You’ll Bring:
- A minimum of one year in Customer Success, Account Management, or a similar client‑facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C‑suite.
- Graduated from a Top Ranked university, with a STEM or Business degree being a notable advantage.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Customer Success Executive in London employer: Runtime Group Ltd
Join a dynamic and rapidly expanding international organisation as a Customer Success Executive, where you will thrive in a hybrid working environment that promotes flexibility and work-life balance. Our company fosters a collaborative culture that values relationship building and strategic thinking, offering ample opportunities for professional growth and development. With a focus on employee well-being and a commitment to delivering exceptional client support, this role provides a unique chance to make a meaningful impact while advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you top of mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Executive role. Highlight your experience in managing client relationships and any relevant achievements in upselling or cross-selling.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success. Share specific examples of how you've built strong relationships with clients and how you’ve used data to drive decisions.
Showcase Your Analytical Skills:Since this role involves data-driven decision-making, don’t forget to mention any analytical tools or methods you’ve used in previous roles. We want to see how you can turn insights into action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s existing clients and their portfolios. Understand their business models, challenges, and how your potential role can add value. This will help you demonstrate your ability to manage accounts effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Highlight specific instances where you’ve influenced stakeholders or turned around a challenging situation. This will show your potential employer that you can foster strong connections.
✨Be Data-Driven
Since the role involves data-driven decision-making, come prepared with examples of how you've used data insights to drive client success. Discuss any KPIs you've monitored and how you've used them to enhance performance. This will illustrate your analytical capabilities.
✨Practice Your Presentation Skills
You’ll likely need to present performance updates and strategies, so practice delivering these in a clear and engaging manner. Use storytelling techniques to make your points relatable and memorable. This will help you stand out as a confident communicator.
