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- Tasks: Manage client accounts, build relationships, and drive growth through data insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Ideal for those who thrive in fast-paced, collaborative settings.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 1+ year in Customer Success or Account Management; strong analytical and communication skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Hybrid working – 3 days in the office. Our client, a rapidly expanding international organisation, is seeking a Customer Success Analyst to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships.
You’ll act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long‑term value. The role blends relationship management, commercial insight, and data‑driven decision‑making.
What You’ll Be Doing- Managing a portfolio of mid‑market clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive‑level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross‑sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best‑practice guidance.
- Strengthening long‑term client engagement through consistent, high‑quality support.
- A minimum of one year in Customer Success, Account Management, or a similar client‑facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C‑suite.
- Graduated from a Top Ranked university, with a STEM or Business degree being a notable advantage.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Customer Success Analyst in London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can help them succeed. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Analyst. Highlight your relationship management skills and any data-driven successes you've had in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Analyst role. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to drive growth and enhance performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention specific examples of how you've built influential relationships in the past.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, don’t forget to highlight your analytical capabilities. Share instances where you've used data insights to advise clients or improve account performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s existing clients and their portfolios. Understand their business models, challenges, and how your potential role can add value. This will help you demonstrate your ability to manage accounts effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Highlight specific instances where your communication and negotiation skills led to positive outcomes. This is crucial for a Customer Success Analyst role.
✨Be Data-Driven
Since the role involves data-driven decision-making, come prepared with examples of how you've used data insights to influence client strategies or improve performance. Be ready to discuss key metrics and how they relate to client success.
✨Practice Your Presentation Skills
You’ll likely need to present performance updates and KPI reviews, so practice delivering these types of presentations. Use clear visuals and be concise. This will show that you can communicate complex information effectively to senior stakeholders.