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- Tasks: Manage client accounts, build relationships, and drive growth through data insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Ideal for those looking to grow in a fast-paced, supportive culture.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 1+ years in Customer Success or Account Management; strong analytical and communication skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Hybrid working – 3 days in the office
Our client, a rapidly expanding international organisation, is seeking a Customer Success Analyst to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships. You’ll act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long‑term value. The role blends relationship management, commercial insight, and data‑driven decision‑making.
What You’ll Be Doing
- Managing a portfolio of mid‑market clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive‑level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross‑sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best‑practice guidance.
- Strengthening long‑term client engagement through consistent, high‑quality support.
What You’ll Bring
- A minimum of one year in Customer Success, Account Management, or a similar client‑facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C‑suite.
- Graduated from a Top Ranked university, with a STEM or Business degree being a notable advantage.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Customer Success Analyst employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in customer success and relationship management. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your fit for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Success Analyst role. We’re always on the lookout for passionate candidates who can make a difference!
We think you need these skills to ace Customer Success Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Analyst role. Highlight your experience with B2B clients and any relevant achievements in account management. We want to see how you’ve built relationships and driven growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our needs. Don’t forget to mention specific examples of how you’ve added value in previous roles.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, make sure to highlight your analytical capabilities. Share instances where you’ve used data insights to influence client strategies or improve performance. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their business models, challenges, and recent news. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've identified trends or insights that led to successful outcomes. This will highlight your analytical capability and reassure them that you can provide valuable insights to clients.
✨Practice Your Communication Style
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Use mock interviews to refine your presentation skills, ensuring you can convey complex information in an easily digestible manner.
✨Prepare for Scenario-Based Questions
Expect questions about how you'd handle specific client situations, such as managing account health or identifying upsell opportunities. Think through potential scenarios and prepare structured responses that showcase your problem-solving skills and strategic thinking.