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- Tasks: Lead service delivery and enhance customer experience in a fast-paced fintech environment.
- Company: Join a leading player in financial software with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-changing environment with excellent career advancement opportunities.
- Why this job: Make a real impact by improving service quality and building strong client relationships.
- Qualifications: Experience in service delivery management and strong B2B relationship skills required.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. They’re seeking an experienced Service Delivery Manager who can take full ownership of the customer service life-cycle. You’ll be responsible for ensuring clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager - Fintech in City of London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Fintech in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of ITIL and service level management. Be ready to discuss how you've driven service improvements in past roles, as this will show you're the right fit for maintaining high-quality service delivery.
✨Tip Number 3
When you get that interview, don’t just talk about your experience—show your passion for customer engagement! Share specific examples of how you've built strong relationships with clients and improved their operational objectives.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager - Fintech in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery, customer engagement, and any relevant fintech background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how you can elevate our customer experience. Be sure to mention specific examples from your past roles that demonstrate your expertise.
Showcase Your Communication Skills: As a Service Delivery Manager, clear communication is key. In your application, make sure to convey your ability to communicate effectively with both customers and internal teams. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL and service level management. Be ready to discuss how you've applied these principles in your previous roles, especially in a fintech or SaaS environment. This will show that you understand the technical side of service delivery.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong B2B relationships in the past. Think about specific instances where you’ve turned a challenging customer situation into a positive outcome. This will demonstrate your ability to manage client expectations and enhance their experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery challenges. Practice articulating your thought process on how you would handle incidents or drive service improvements. This will highlight your problem-solving skills and operational oversight.
✨Communicate Clearly
Since this role involves liaising with various teams, practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication. This will reflect your ability to collaborate effectively and ensure everyone is on the same page.