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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and drive growth through data insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
- Other info: Ideal for those who thrive in fast-paced, collaborative settings.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 1+ year in Customer Success or Account Management; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Hybrid working – 3 days in the office
Our client, a rapidly expanding international organisation, is seeking a Customer Success Analyst to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships. You’ll act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long‑term value. The role blends relationship management, commercial insight, and data‑driven decision‑making.
What You’ll Be Doing
- Managing a portfolio of mid‑market clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive‑level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross‑sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best‑practice guidance.
- Strengthening long‑term client engagement through consistent, high‑quality support.
What You’ll Bring
- A minimum of one year in Customer Success, Account Management, or a similar client‑facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C‑suite.
- Graduated from a Top Ranked university, with a STEM or Business degree being a notable advantage.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Sales Analyst - Hybrid Working in City of London employer: Runtime Group Ltd
Contact Detail:
Runtime Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Analyst - Hybrid Working in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and don’t be shy about asking for introductions. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in managing client relationships and driving growth.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve identified opportunities or solved problems for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Analyst - Hybrid Working in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Analyst. Highlight your experience in customer success and account management, especially any work with B2B clients or in SaaS environments. We want to see how you’ve built relationships and driven growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Don’t forget to mention specific examples of how you’ve successfully managed accounts and influenced stakeholders.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, make sure to highlight your analytical capabilities. Share examples of how you've used data insights to advise clients or improve performance. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Runtime Group Ltd
✨Know Your Accounts
Before the interview, dive deep into the company’s portfolio and understand their key accounts. Familiarise yourself with their business model, challenges, and successes. This will help you demonstrate your ability to manage and grow these accounts effectively.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Think about specific instances where you influenced stakeholders or turned around a challenging client situation. This will highlight your interpersonal skills, which are crucial for a Customer Success Analyst.
✨Data-Driven Insights
Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in past roles. Prepare to share insights from your experience that led to successful outcomes, as this role heavily relies on data-driven decision-making.
✨Practice Your Presentation Skills
Since you'll need to present performance updates and KPIs, practice delivering concise and engaging presentations. Use clear visuals if possible, and be prepared to answer questions. This will show your confidence and ability to communicate effectively with senior stakeholders.