Senior Support Engineer in Tewkesbury

XQ Cyber is a young company with dynamic ambitions and we are lucky to have some of the best talent in the industry, in our team. The culture is energetic, honest, collaborative and supportive. We want everyone to be their very best so that we all thrive in what is already an award-winning business.

Our CyberScoreTM team is passionate about opening a new space in the cyber security market and bringing forward a disruptive and deeply credible technology product. They are driven to enable organisations of all size and type to uplift their cyber security management and deploy ground-breaking technology to rapidly, repeatedly and reliably manage their security posture.

Key responsibilities and result areas:

• Working closely with technical teams to investigate and resolve complex customer queries
• Taking ownership of issues identified and working with Development team to ensure they’re fully resolved and tested before deployment
• Working closely with the Services team to keep updated about ongoing investigations so impacted customers can be kept well informed
• Where necessary, working with the Services team to communicate findings and recommendations to the impacted customer
• Ensuring outcomes of investigations and key findings are well documented
• Assisting and collaborating with different teams on various projects - both internal (to XQ) and production (related to XQ's services and products)
• Working alongside the Services team to provide excellent customer service, and where necessary providing proactive help to customers who sign up for XQ's services
• Where necessary, providing internal IT support to XQ employees

As well as the list above, you will also be required to undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.

Education or characteristics required in the role:

• Essential:
• Positive attitude
• Technical troubleshooting and problem-solving skills
• A keen interest in technology and software and willing to learn more
• An ability to work in a highly-communicative and driven team
• A desire to help customers, resolve issues and take proactive steps to reduce reoccurrence of issues
• An ability to focus on detail and to follow and document processes
• Desirable:
• A related qualification or degree

Experience required in the role:

• In-depth knowledge and hands-on experience of computing platforms and IT systems
• Good knowledge of virtualisation platforms and networking concepts
• Keen interest in cybersecurity
• Excellent customer communication skills, and ability to effectively work in a fast paced environment
• A proactive approach to work, and a willingness and ability to learn quickly
• Able to manage workload between ongoing incidents and planned projects
• A structured approach to troubleshooting complex problems

As well as good salary, pension and share options in a fast-growing cyber security software business, we offer almost limitless opportunities for development. You’ll get 25 days holiday, with an extra day each year, rising to a maximum 35 days. No two days are ever the same and we’re therefore looking for people who can adapt quickly to this ever-changing environment. In return, we are a small company that will support your desire to grow as an individual and will challenge you in new roles. We are proud of our team and believe that our diversity has made us more successful. We are therefore keen to recruit candidates from all backgrounds.