At a Glance
- Tasks: Provide first-line support and manage customer communications in a dynamic environment.
- Company: Join a forward-thinking company focused on customer satisfaction and operational excellence.
- Benefits: Gain valuable experience, flexible shifts, and opportunities for career advancement.
- Other info: Work with global teams and enhance your technical support skills.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Degree in IT or related field; strong communication skills are a must.
The predicted salary is between 25000 - 32000 € per year.
The Customer Service & Operations Engineer (Junior) provides first-line operational support and customer communication for production environments. The role focuses on responding to customer requests according to defined SLAs, managing internal ticket workflows, coordinating with technical teams, and providing timely status updates to customers.
Key Responsibilities
- Respond to customer requests and incidents according to SLA requirements.
- Maintain clear communication with customers regarding issue status and resolution progress.
- Create and manage internal tickets based on customer requests or monitoring alerts.
- Track ticket lifecycle and coordinate with internal teams to ensure timely resolution.
- Escalate incidents or issues to appropriate engineering teams when necessary.
- Collect operational data and assist in preparing service reports.
- Participate in shift handovers and maintain operational documentation.
Required Qualifications
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent practical experience.
- 0-2 years of experience in technical support, service desk, or IT operations.
- Strong communication and customer service skills.
- Basic understanding of IT infrastructure concepts such as servers and networking.
- Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.
Preferred Qualifications
- Experience in customer-facing technical support roles.
- Familiarity with ticketing or service desk systems such as Jira or ServiceNow.
- Experience working with global teams or customers.
Customer Service & Operations Engineer (Junior) in London employer: RUNSUN SERVICE PTE. LTD.
As a Customer Service & Operations Engineer (Junior) at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer comprehensive training programmes, a supportive team culture, and flexible shift patterns to accommodate your lifestyle, all while working in a vibrant location that fosters innovation and collaboration. Join us to be part of a forward-thinking organisation that values your contributions and encourages meaningful career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Engineer (Junior) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Service & Operations Engineer, especially your communication and problem-solving abilities.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, the tools they use, or their approach to customer service. It shows you’re engaged and keen to learn more.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service & Operations Engineer (Junior) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our Customer Service & Operations Engineer role, so don’t be shy about showcasing your technical support or IT operations experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can help us provide top-notch customer service. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and professionalism are key – we want to see how you can keep customers informed and happy!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RUNSUN SERVICE PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your IT infrastructure knowledge, especially around servers and networking. Being able to discuss these concepts confidently will show that you're ready for the technical aspects of the role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, practice how you would communicate updates and resolutions. Think about how you can keep customers informed and reassured during the ticket lifecycle.
✨Familiarise Yourself with Ticketing Systems
If you have experience with systems like Jira or ServiceNow, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to explain how you would manage tickets effectively.
✨Show Your Team Spirit
This position requires coordination with internal teams, so highlight any past experiences where you've worked collaboratively. Be ready to discuss how you handle shift handovers and maintain operational documentation.
