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- Tasks: Provide first-line support and communicate with customers about their issues.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Gain valuable experience, flexible shifts, and opportunities for growth.
- Other info: Work in a collaborative environment with global teams and diverse challenges.
- Why this job: Be the voice of support and make a difference in customer experiences.
- Qualifications: Bachelor's degree in IT or related field; strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Service & Operations Engineer (Junior) provides first-line operational support and customer communication for production environments. The role focuses on responding to customer requests according to defined SLAs, managing internal ticket workflows, coordinating with technical teams, and providing timely status updates to customers.
Key Responsibilities
- Respond to customer requests and incidents according to SLA requirements.
- Maintain clear communication with customers regarding issue status and resolution progress.
- Create and manage internal tickets based on customer requests or monitoring alerts.
- Track ticket lifecycle and coordinate with internal teams to ensure timely resolution.
- Escalate incidents or issues to appropriate engineering teams when necessary.
- Collect operational data and assist in preparing service reports.
- Participate in shift handovers and maintain operational documentation.
Required Qualifications
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent practical experience.
- 0-2 years of experience in technical support, service desk, or IT operations.
- Strong communication and customer service skills.
- Basic understanding of IT infrastructure concepts such as servers and networking.
- Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.
Preferred Qualifications
- Experience in customer-facing technical support roles.
- Familiarity with ticketing or service desk systems such as Jira or ServiceNow.
- Experience working with global teams or customers.
Customer Service & Operations Engineer (Junior) employer: RUNSUN SERVICE PTE. LTD.
Contact Detail:
RUNSUN SERVICE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Engineer (Junior)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and technical support.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Service & Operations Engineer, clear communication is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service & Operations Engineer (Junior)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our Customer Service & Operations Engineer role, so don’t be shy about showcasing your technical support or IT operations experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can help us provide top-notch customer service. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and professionalism are key – we want to see how you can keep customers informed and happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at RUNSUN SERVICE PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your IT infrastructure knowledge, especially around servers and networking. Being able to discuss these concepts confidently will show that you're ready for the technical aspects of the role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, practice how you communicate. Think about how you would explain technical issues in simple terms. This will help you demonstrate your strong communication skills during the interview.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Jira or ServiceNow, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to discuss how you would manage internal tickets effectively.
✨Show Your Team Spirit
This role requires coordination with various teams, so highlight any experience you have working in a team environment. Share examples of how you've collaborated with others to solve problems or improve processes.