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For Companies At a Glance
- Tasks: Provide first-line support and communicate with customers in a dynamic environment.
- Company: Join a forward-thinking tech company focused on customer satisfaction.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Work in a supportive team with global exposure and diverse challenges.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Degree in IT or related field; strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Role Summary
The Customer Service & Operations Engineer (Junior) provides first-line operational support and customer communication for production environments. The role focuses on responding to customer requests according to defined SLAs, managing internal ticket workflows, coordinating with technical teams, and providing timely status updates to customers.
Key Responsibilities
- Respond to customer requests and incidents according to SLA requirements.
- Maintain clear communication with customers regarding issue status and resolution progress.
- Create and manage internal tickets based on customer requests or monitoring alerts.
- Track ticket lifecycle and coordinate with internal teams to ensure timely resolution.
- Escalate incidents or issues to appropriate engineering teams when necessary.
- Collect operational data and assist in preparing service reports.
- Participate in shift handovers and maintain operational documentation.
Required Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.
- 0–2 years of experience in technical support, service desk, or IT operations.
- Strong communication and customer service skills.
- Basic understanding of IT infrastructure concepts such as servers and networking.
- Ability to work in 24×7 shift rotations, including nights, weekends, and public holidays.
Preferred Qualifications
- Experience in customer-facing technical support roles.
- Familiarity with ticketing or service desk systems such as Jira or ServiceNow.
- Experience working with global teams or customers.
Customer Service & Operations Engineer (Junior) employer: RUNSUN CLOUD PTE. LTD.
Contact Detail:
RUNSUN CLOUD PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Engineer (Junior)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, make sure you can clearly explain technical concepts in a way that's easy for anyone to understand. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to discuss your problem-solving approach. Think of examples from your past experiences where you successfully handled customer issues or technical challenges. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service & Operations Engineer (Junior)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our Customer Service & Operations Engineer role, so don’t be shy about showcasing your technical support or IT operations experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can help us provide top-notch customer service. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and professionalism are key – we want to see how you can keep customers informed and happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at RUNSUN CLOUD PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your IT infrastructure concepts, especially around servers and networking. Being able to speak confidently about these topics will show that you understand the technical side of the role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, practice how you communicate. Think about how you would explain technical issues in simple terms. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Jira or ServiceNow, be ready to discuss it. If not, do a bit of research on how these systems work. Showing that you’re proactive about learning can impress interviewers.
✨Be Ready for Shift Work Questions
This role requires working in 24×7 shifts, so be prepared to discuss your availability and flexibility. Highlight any previous experience with shift work or your willingness to adapt to different schedules.