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- Tasks: Lead improvements in IT services and support a world-class Service Desk.
- Company: Runshaw College, a top-performing college with a supportive culture.
- Benefits: Competitive salary, generous pension contributions, and opportunities for skill development.
- Why this job: Make a real impact on IT services while growing your career in a positive environment.
- Qualifications: Strong communication skills and a passion for IT service management.
- Other info: Join a dynamic team focused on continuous improvement and student success.
The predicted salary is between 28830 - 43244 £ per year.
Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do. We value our staff and students highly, and invest heavily in their development, support and wellbeing. Situated in Leyland, Lancashire, the College is near the M6, M61 and M65 and within commuting distance of Manchester, Liverpool and the Lake District.
Join a world class Service Desk and help shape the future of IT Services at Runshaw! Runshaw College is proud to have an SDI accredited World Class Service Desk. We keep our services simple, auditable and focused on experience. With ITIL 5 now launched, we are already working in a way that aligns with the new Product and Service Lifecycle, strong governance and modern digital practices.
We are looking for a Service Desk Coordinator for Process and Improvement who will help us take the next step. You will help us strengthen our DPSM approach across Product, Service, Experience, Strategy, Transformation and Governance. You will co‑lead a shared group of Analysts and Technicians and help keep our day‑to‑day service calm, consistent and people centred.
Responsibilities:- Lead on improving the way we work: own monthly reporting, drive continual service improvement, keep processes easy to follow and ensure evidence is ready for external audits.
- Maintain SDI aligned standards, guide colleagues through process thinking, support quality reviews and champion knowledge, self‑service and user feedback.
- Take part in frontline Service Desk work: accurate logging and triage, improve first‑touch resolution, support Microsoft 365 environment, keep CMDB and knowledge base accurate and run a stable IT environment through daily operational tasks.
- Turn improvement ideas into action and help spot problems early to prevent incidents.
- Organised, calm and quality driven.
- Strong communication skills, solid grounding in IT service management, and ability to explain technical matters simply.
- Familiarity with ITIL or SDI frameworks ideal.
- Interest in improvement work, quick learner, supportive colleague, reflects the College values of respect, enjoyment, dedication and excellence.
- Competitive salary up to £36,037 p.a.
- Employer pension contributions up to £5,261 p.a.
- Opportunity to grow skills across IT, service management and leadership.
- Positive working culture, development, wellbeing focus.
Application Closing date for this post is 12 noon, Friday 13th February 2026. For further information and to apply, please visit www.runshaw.ac.uk/work-at-runshaw/current-vacancies and click on Vacancies. Alternatively, email or call 01772 642004, quoting the vacancy reference number.
Runshaw College is committed to safeguarding and promoting the health, safety and welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value diversity and welcome applications from all sections of the community, particularly people with protected characteristics.
Service Desk Coordinator - Process & Improvement in Leyland employer: Runshaw College
Contact Detail:
Runshaw College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator - Process & Improvement in Leyland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Runshaw College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about how you can showcase your experience with ITIL or SDI frameworks and your knack for improving processes.
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss specific examples of how you've turned ideas into action in previous roles. This will demonstrate that you’re not just a fit for the role but also a proactive team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Runshaw community.
We think you need these skills to ace Service Desk Coordinator - Process & Improvement in Leyland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Coordinator role. Highlight your experience with IT service management and any familiarity with ITIL or SDI frameworks. We want to see how your skills align with our focus on continual improvement and user experience.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you can explain technical matters simply. Share examples of how you've effectively communicated in past roles, especially in a service desk or IT environment. We love clear and concise communicators!
Emphasise Your Organisational Skills: Being organised and calm under pressure is crucial for a Service Desk Coordinator. In your application, give us examples of how you've managed multiple tasks or projects simultaneously. Show us that you can keep processes easy to follow and maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits package there!
How to prepare for a job interview at Runshaw College
✨Know Your ITIL and SDI Basics
Make sure you brush up on your knowledge of ITIL and SDI frameworks. Being able to discuss how these frameworks apply to the role will show that you understand the importance of structured service management and improvement processes.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated technical information to non-technical colleagues. This will demonstrate your ability to simplify complex concepts, which is crucial for a Service Desk Coordinator.
✨Prepare for Process Improvement Discussions
Think about specific instances where you've identified areas for improvement in previous roles. Be ready to discuss how you turned those ideas into actionable plans, as this aligns perfectly with the responsibilities of driving continual service improvement.
✨Emphasise Your Organisational Skills
As the role requires being organised and calm under pressure, prepare to share examples of how you've managed multiple tasks or projects simultaneously. Highlighting your ability to maintain quality while juggling responsibilities will resonate well with the interviewers.
