Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch tech support and help users navigate our systems.
- Company: Join Runshaw College, a leading institution with a supportive culture.
- Benefits: Enjoy a competitive salary, pension contributions, and a focus on wellbeing.
- Other info: Great career growth opportunities in a dynamic educational environment.
- Why this job: Be part of a team that values innovation and student success.
- Qualifications: Knowledge of Windows 11, Office 365, and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do. We value our staff and students highly, and invest heavily in their development, support and wellbeing.
We now have a vacancy for a Service Desk Analyst. The role is perfect for someone who is customer‑driven, technical and passionate about the latest technology. To be successful in this role, you will need to have:
- Knowledge of Windows 11
- Knowledge of Office 365
- The ability to learn about our web‑based line‑of‑business tools
- An understanding of IT hardware
- The ability to communicate technical terms in a clear and simple way
A qualification in IT Service Management or Service Desk Practice would be an asset.
Closing date for this post is 12 noon, Monday 5th January 2026.
Runshaw College is committed to safeguarding and promoting the health, safety and welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value diversity and welcome applications from all sections of the community, particularly people with protected characteristics.
Service Desk Analyst in Leyland employer: Runshaw College
Contact Detail:
Runshaw College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leyland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Runshaw College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d explain technical issues in simple terms, just like you would to a user who’s not tech-savvy. We want to see that customer-driven attitude!
✨Tip Number 3
Show off your passion for technology! During your interview, share examples of how you've kept up with the latest tech trends or tools. This will demonstrate your enthusiasm and commitment to the role as a Service Desk Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Runshaw College team. Good luck!
We think you need these skills to ace Service Desk Analyst in Leyland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows 11 and Office 365, and don’t forget to mention any relevant qualifications in IT Service Management. We want to see how you fit into our friendly and supportive culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Share specific examples of how you've communicated technical terms clearly to users, as this is key for us at Runshaw College.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills and understanding of IT hardware. We’re looking for someone who can quickly learn about our web-based tools, so let us know how you’ve done this in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our college culture there. We can’t wait to hear from you!
How to prepare for a job interview at Runshaw College
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11 and Office 365. Be ready to discuss how you've used these tools in the past, and think about any specific challenges you've faced and how you overcame them.
✨Communicate Clearly
Since the role requires explaining technical terms to users, practice simplifying complex concepts. You might want to prepare a few examples where you successfully helped someone understand a tech issue.
✨Show Your Customer Focus
This position is all about being customer-driven. Think of instances where you've gone above and beyond for a customer or user. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the college. You could ask about their approach to staff development or how they handle IT challenges within the college.