System Analyst - (Housing Benefit & Welfare)

We have a fantastic new job opportunity for a System Analyst (Housing Benefit & Welfare Benefits) to join a friendly and experienced team providing first-class support for a team of Housing Benefit and Welfare Benefit Assessors and the public.

As a System Analyst you’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The System Analyst role offers variety and challenge, supporting web-based applications across modules such as Housing Benefit, Council Tax Support, Discretionary Housing Payments and Document/Case Management. You’ll be working within a fast-paced technology environment where no two days are the same.

We're seeking a dedicated and proactive individual to join our team and lead our efforts in supporting the team of Housing Benefit and Council Tax Support Assessors promoting financial well-being and providing solutions to those facing financial hardship.

• This role is responsible for the daily maintenance and monitoring of the NEC software system, providing an accurate and quality technical service to the Benefits Service, including:
• Ensuring payment allocation and other Benefits processes are run on time to ensure recipient systems are up to date, fit for business and reconciled.
• Prompt and accurate production of Direct Debit and BACS income collection files to maximise income collection and protect the authority’s interests in relation to Housing Benefit overpayments.
• Implementing new and updating existing software and robustly testing systems, functionality used by the Benefits service, and in co-ordination with the System Development and Monitoring officer document new procedures.
• Investigating and resolving technical issues for the public and internal users.

Hybrid working 3 days in the office, 2 days working from home. Flexible working and Flexi-leave. 29 Days annual leave, plus bank holidays. Excellent Pension Scheme. Free Parking. Training and development opportunities. Payment of one professional membership per annum. Cycle to work + further related discounts. Season ticket loan. Health insurance plan after 1 years' service/Dental after 3 years' service. Employee Assistance Programme (EAP).

The Ideal Candidate:

• Experience: Of assessing Housing Benefits/Council Tax Support entitlement, and an understanding of the changing regulations and the impact to our service delivery.
• Knowledge: Good ICT skills and familiarity with digital systems for the management of HB/CTS claims and payments, having used them to achieve maximum revenue recovery and data reporting.
• Communication: Good communication skills for liaising and consulting with 3rd party suppliers/software system suppliers demonstrating good technical understanding of the applications.
• Problem Solving: Proven ability to think critically, find creative solutions, and navigate digital systems, supporting residents accessing online platforms.

For an informal chat about this role please contact Ed Bowen, Housing Benefit (Technical Manager) on 01932 425377.

Interview Dates: 31st March and 2nd April 2026.

Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident-focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.