Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV, respond to emergency calls, and liaise with emergency services.
- Company: Join Runnymede Borough Council, a progressive council dedicated to community welfare.
- Benefits: Enjoy 28 days leave, health insurance, free parking, and training opportunities.
- Other info: Flexible shifts available; part-time and full-time options.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Must be organised, detail-oriented, and have customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:
- Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and \”Shop-Safe\” and \”Pub Watch\” alongside radio alerts for other clients.
- Monitor and respond to emergency careline calls from elderly or vulnerable service users.
- Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from housing maintenance matters and lost dogs, through to life and death and time critical emergency responses.
- Monitor and respond to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders including Police, Surrey County Council and Applied Resilience.
- Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as gathering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.
Benefits
- 20% Shift allowance
- 28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years’ service/ Dental after 3 years\\\’ service
- Employee Assistance Programme (EAP)
About You
We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service. We are looking for exceptional candidates with a range of skills including:
Knowledge – Essential
- Awareness of GDPR (Data Protection) & Human Rights Act
- Local Knowledge
- Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)
Skills and experience – Essential
- Multi-tasking capability
- Experience working with the public in either a customer services role or Control/contact centre environment
- Situational awareness – \’Streetwise’ – able to detect/recognise the abnormal
- Conscientious with complete reliability and integrity
- Caring personality
- Team player
- Calm under pressure, inlcuding life and death situations
- Adaptable
- Good interpersonal/communication skills – verbal and written
- Ability to think quickly and make confident decisions
- Ability to prioritise tasks
Training and qualifications – Desirable
- Current S.I.A. License (CCTV)
Other requirements – Essential
- Pass enhance vetting (NPPV2)
- Undertake mandatory training as required
- Excellent hearing and eyesight and not colour blind
Other requirements – Desired
- Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery
Interview Date: Friday 26th September
Part time / Full time options available
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
All applications are handled in compliance with our privacy policy
#J-18808-Ljbffr
Control Centre Operator employer: Runnymede
Contact Detail:
Runnymede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator
✨Tip Number 1
Familiarise yourself with the local area and its key landmarks. This knowledge will not only help you in monitoring CCTV effectively but also in responding to emergency situations with confidence.
✨Tip Number 2
Brush up on your situational awareness skills. Being able to quickly identify unusual behaviour or incidents is crucial in this role, so consider scenarios you might encounter and how you would respond.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Control Centre Operator, you'll need to relay information clearly and accurately, especially when liaising with emergency services.
✨Tip Number 4
If you have a current S.I.A. License, make sure to highlight it during your discussions. If not, consider obtaining one as it can significantly enhance your application and show your commitment to the role.
We think you need these skills to ace Control Centre Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Control Centre Operator. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer service or control/contact centre environments. Provide specific examples of situations where you demonstrated multi-tasking, situational awareness, and decision-making under pressure.
Showcase Your Skills: Make sure to mention your proficiency in software packages like Outlook, Excel, and any bespoke systems. Also, highlight your understanding of GDPR and the Human Rights Act, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your passion for the role and the values of Runnymede Borough Council. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Runnymede
✨Know Your Role
Familiarise yourself with the responsibilities of a Control Centre Operator. Understand the importance of monitoring CCTV, responding to emergency calls, and liaising with emergency services. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Skills
Highlight your multi-tasking abilities and experience in customer service or control centre environments. Be prepared to discuss specific examples where you've successfully managed multiple tasks or handled high-pressure situations.
✨Demonstrate Situational Awareness
Prepare to discuss how you would handle various emergency scenarios. Show that you can think quickly and make confident decisions, especially in life-and-death situations. This will illustrate your ability to remain calm under pressure.
✨Understand Data Protection
Since the role involves handling sensitive information, be ready to talk about your understanding of GDPR and data protection principles. This will show your commitment to safeguarding personal data and adhering to legal requirements.