Area Housing Manager ( Housing Officer)

An interesting and varied role the Area Housing Manager is the main point of contact for tenants and leaseholders on their patch. Managing around 7 5 0 properties you will deal with all aspects of tenancy management, lead on rent a rrears and provide advice and support to our residents.

You will build professional relationships with customers and our partner agencies, facilitate positive change in our neighbourhoods and contribute to our ongoing service improvement. T his is a great opportunity to gain experience in the public sector within a fast-paced customer facing role working with a supportive team.

You will be working within our t enancy s ervices team within the h ousing directorate, committed to providing a high quality and professional landlord service, taking fair and proportionate action to ensure that tenancy obligations are met and being the trusted point of contact for our customers.

Hybrid working – 3 days in the office, 2 days working from home this can be subject to change and service needs

Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave

29 Days annual leave, plus 8 days bank holidays

Excellent Pension Scheme

Free Parking

Training and development opportunities

Payment of one professional membership per annum

Cycle to work + further related discounts

Season ticket loan

Health plan after 1years’ service

Dental insurance plan after 3 years’ service

For an informal chat about this role please contact Deana Humphries, Head of Tenancy Services by emailing Deana.Humphries@runnymede.gov.uk

About You

If you are motivated to provide excellent customer service, have experience in social housing or relevant transferable skills this could be the job for you.

Ideally you will:

• Enjoy working with people and at developing successful professional relationships with tenants, colleagues and external agencies.
• Be good at managing conflicting priorities and meeting deadlines
• Have excellent verbal and written communication skills
• Be patient with the ability to remain calm in stressful situations
• Be committed to safeguarding children and adults
• Have experience of managing social housing tenancies and rent accounts or you can evidence that you have transferable skills
• A qualification (or working towards) in housing is desirable but not essential

Interview Date: 19th & 20th March 2026

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.