Housing Systems & Revenue Officer in Addlestone

This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work in assisting users and improving our integrated Housing IT system.

As a Housing Systems and Revenue Officer, you will be part of a small team responsible for administering Housing IT systems and supporting income generation and collection within the Housing Service.

• The key responsibilities of the Housing Systems and Revenue Officer are:
• Review existing processes, identifying opportunities for system enhancements and improved use of functionality to achieve more effective ways of working.
• Work as part of a project team to design, develop and implement new system functionality as required.
• Provide an advanced helpdesk assistance service to users of the Housing IT systems.
• Produce user guidance notes and documented procedures for system modules and functionality.
• Deliver training workshops for new and existing users across all areas of the integrated Housing IT system.
• Produce management information reports, Key Performance Indicators (KPIs), and reply to ad hoc reporting requests from Housing service areas.
• Hybrid working 3 days in the office, 2 days working from home
• Flexible working and Flexi-leave
• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years' service/Dental after 3 years' service
• Employee Assistance Programme (EAP)

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer.

The successful applicant will be appointed under the Council's current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be RBC6 with a salary range of£42,957 to £46,956.

About You

We are looking for a capable and motivated individual to join our team who is confident in using and supporting IT systems, has strong problem-solving skills, and is committed to delivering an excellent Housing IT service.

The successful candidate will play a key role in supporting Housing colleagues to provide high-quality customer service to residents with a range of skills and experience including:

• Experience ofusing and enhancing the configuration of IT systems to improve functionality and service delivery.
• Excellentorganisational, analyticaland time-management skills, with the ability to manage workloads independently in a fast-paced operational environment.
• A strong understanding of the role and functions of a local authority housing service.
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues at all levels.
• Experience ofdeveloping and delivering trainingprogrammesand user guidance on IT system processes and functionality.
• The ability toidentifyopportunities for system improvements and translate business requirements into practical solutions.
• Experience ofproducing management information, performancereportsand data analysis to support decision-making.

Interview Date

Tuesday 18th August and Wednesday 19th August About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments.

As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.

We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey.

West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation.

The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident focused council.

It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment.

You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant's own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

£34,541-£37,878 per annum (Post P&G Salary £41,266-£45,107) inclusive of 20% shift allowance