This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work in the Housing Solutions Service. As the Housing Allocations Officer, you will:
- Assess housing register applications in line with the Council’s Housing Allocations Scheme
- Make decisions on applications and notify the applicant in writing
- Advertise available accommodation on the Council’s choice-based lettings scheme
- Allocate and nominate applicants for suitable offers of accommodation in line with the Council’s Housing Allocations Scheme
- Accompany applicants on viewings of offers of Council owned accommodation
- Carry out home visits
- Liaise with other Council departments to ensure applications are correctly verified
- Draft written materials such as standard letter and email templates, checklist forms and information offered to the public in paper or electronic format
- Provide a full housing solutions service, offering advice and support as part of the wider Housing Solutions Team
Benefits
- Hybrid working 3 days in the office, 2 days working from home
- Flexible working and Flexi-leave
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 year’s service/Dental after 3 years’ service
- Employee Assistance Programme (EAP)
About You
We are looking for a capable and motivated individual to join our team who can provide excellent customer service to support us in continuing to deliver a first-class housing service . We are looking for exceptional candidates with a range of skills including:
- Strong knowledge of Housing Allocations processes, including the Council’s Allocations Scheme, lawful allocation requirements, and relevant legislation under the Housing Act 1996 (Parts 6 and 7).
- Sound understanding of welfare benefits, including Housing Benefit, Universal Credit, disability‑related payments, and safeguarding principles for both adults and children.
- Proven experience managing personal caseloads, prioritising competing demands, and handling complex or challenging customer situations effectively.
- Demonstrated ability to work collaboratively with partner agencies and service providers to achieve positive outcomes for customers.
- Excellent communication skills, with the ability to engage clearly, sensitively, and professionally in both written and verbal contexts, while maintaining confidentiality and following information‑sharing protocols.
- Strong analytical and organisational skills, including the ability to assess complex and sensitive information objectively, manage risk (including lone working), and maintain accurate, concise case records.
- Confident user of Microsoft Office and case management systems, with experience producing high‑quality documentation, spreadsheets, and extracting data for analysis.
- Holds a full UK driving licence with access to a vehicle insured for business use, able to undertake lone home visits, and willing to work flexibly, including occasional work outside normal office hours, with a commitment to continuous professional development.
Housing Allocations Officer in Addlestone employer: Runnymede
Runnymede Borough Council is an excellent employer, offering a supportive work culture that prioritises teamwork and exceptional customer service. With generous benefits such as 29 days of annual leave, a pension scheme, and health insurance after one year, employees are encouraged to grow and thrive in their roles while making a meaningful impact in the community.
