At a Glance
- Tasks: Support digital services and manage mailroom operations for Runnymede Borough Council.
- Company: Join Runnymede Borough Council, a community-focused organisation.
- Benefits: Flexible working, 29 days leave, excellent pension, and training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of a team that enhances digital services and makes a real difference.
- Qualifications: Strong admin skills, attention to detail, and a proactive attitude.
The predicted salary is between 27528 - 30089 £ per year.
This is an exciting opportunity to join Runnymede Borough Council as a Digital Delivery and Business Support Assistant, playing a key role in supporting the smooth delivery of digital services across the Council. This role provides essential administrative, operational, and digital mailroom support, helping ensure services run efficiently and securely.
About The Role
As the Digital Delivery and Business Support Assistant, you will support the digital services team and help manage and maintain our digital mailroom operations.
Key Responsibilities
- Managing incoming and outgoing post and assisting with digital mailroom processes
- Scanning, indexing and securely handling documents in line with council procedures
- Maintaining accurate records, including postal accounting and tracking information
- Aiding in day-to-day administration to the Digital Services team
- Assisting the operation and basic maintenance of digital mailroom equipment
- Working with teams across the Council to aid service delivery and resolve queries
- Assisting with meeting service targets and ensuring tasks are completed to agreed timelines
- Contributing to improvements in processes to increase efficiency and service quality
Benefits
- Flexible working and Flexi-leave
- 29 days annual leave, plus bank holidays
- Excellent pension scheme
- Free parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work scheme and further related discounts
- Season ticket loan
- Health insurance plan after 1 year’s service/Dental after 3 years’ service
- Employee Assistance Programme (EAP)
Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees. This grading in the new pay structure for this role is RBC2, with a salary range of £27,528 - £30,089.
About You
We are looking for a reliable and organized individual to join our team who can provide high-quality administrative and business support across our Digital Services. We are looking for exceptional candidates with a range of skills including:
- Strong administrative and organisational skills, with the ability to manage a varied workload
- Excellent attention to detail and ability to handle data accurately and securely
- Confidence using digital systems and willingness to learn new tools and processes
- Good communication skills and a positive, team-focused approach
- A proactive and flexible attitude, with the ability to support different service areas when required
- An understanding of customer service principles and a commitment to supporting high-quality service delivery
- Ability to work effectively both independently and as part of a team
- A willingness to contribute to improving processes and supporting continuous service improvement
Digital Delivery and Business Support Assistant in Addlestone employer: Runnymede
Runnymede Borough Council is an excellent employer, offering a supportive work environment that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and a commitment to training and development, employees can thrive while contributing to the efficient delivery of vital digital services in the community. The Council's focus on teamwork and continuous improvement ensures that every team member plays a crucial role in enhancing service quality and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Delivery and Business Support Assistant in Addlestone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Runnymede. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Runnymede before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Delivery and Business Support Assistant in Addlestone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Runnymede:Your cover letter is your chance to shine! Tell us why you want to work at Runnymede specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Runnymede!
How to prepare for a job interview at Runnymede
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
