At a Glance
- Tasks: Monitor CCTV, respond to emergency calls, and liaise with emergency services.
- Company: Join Runnymede Borough Council, a progressive council dedicated to community welfare.
- Benefits: Enjoy 28 days leave, health insurance, free parking, and training opportunities.
- Other info: Flexible shifts available; part-time and full-time options.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Must be organised, detail-oriented, and have customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
£34,541-£37,878 per annum (Post P&G Salary £41,266-£45,107) inclusive of 20% shift allowance
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:
- Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and "Shop-Safe" and "Pub Watch" alongside radio alerts for other clients.
- Monitor and answer to emergency careline calls from elderly or vulnerable service users.
- Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from hosuing maintenance matters and lost dogs, through to life and death and time critical emergency responses.
- Monitor and reply to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders inclduing Police, Surrey County Council and Applied Resilience.
- Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as g athering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years’ service/ Dental after 3 years' service
- Employee Assistance Programme (EAP)
Working Hours
- 37 hours per week (averaged over 12 months)
- 8hr 10min shifts (including meal break and handover period)
- 24/7 rota comprising of Mornings (06:20-14:30), Lates (14:20-22:30) and Nights (22:20-06:30)
- Full time rota is a 6 days on, 3 days off pattern.
Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.
This grading in the new pay structure for this role will be RBC4 with a salary range of £41,266 to £45,107, inclusive of 20% shift allowance.
About You
We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service . We are looking for exceptional candidates with a range of skills including:
- Awareness of GDPR (Data Protection) & Human Rights Act
- Local Knowledge
- Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)
- Multi-tasking capability
- Experience working with the public in either a customer services role or Control/contact centre environment
- Situational awareness - 'Streetwise’ - able to detect/recognise the abnormal
- Conscientious with complete reliability and integrity
- Caring personality
- Team player
- Calm under pressure, including life and death situations
- Adaptable
- Good interpersonal/communication skills – verbal and written
- Ability to think quickly and make confident decisions
- Ability to prioritise tasks
- Undertake mandatory training as required
- Excellent hearing and eyesight and not colour blind
- Current S.I.A. License (CCTV)
- Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery
Interview Date: Wednesday 2nd September 2026
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.
As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
£34,541-£37,878 per annum (Post P&G Salary £41,266-£45,107) inclusive of 20% shift allowance
Control Centre Operator in Addlestone employer: Runnymede
Runnymede Borough Council is an excellent employer, offering a supportive work culture that prioritises teamwork and exceptional customer service. With generous benefits such as 29 days of annual leave, a pension scheme, and health insurance after one year, employees are encouraged to grow and thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator in Addlestone
✨Tip Number 1
Familiarise yourself with the local area and its key landmarks. This knowledge will not only help you in monitoring CCTV effectively but also in responding to emergency situations with confidence.
✨Tip Number 2
Brush up on your situational awareness skills. Being able to quickly identify unusual behaviour or incidents is crucial in this role, so consider scenarios you might encounter and how you would respond.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Control Centre Operator, you'll need to relay information clearly and accurately, especially when liaising with emergency services.
✨Tip Number 4
If you have a current S.I.A. License, make sure to highlight it during your discussions. If not, consider obtaining one as it can significantly enhance your application and show your commitment to the role.
We think you need these skills to ace Control Centre Operator in Addlestone
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Control Centre Operator. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:Emphasise any previous experience in customer service or control/contact centre environments. Provide specific examples of situations where you demonstrated multi-tasking, situational awareness, and decision-making under pressure.
Showcase Your Skills:Make sure to mention your proficiency in software packages like Outlook, Excel, and any bespoke systems. Also, highlight your understanding of GDPR and the Human Rights Act, as these are essential for the role.
Craft a Strong Cover Letter:Write a compelling cover letter that not only summarises your qualifications but also conveys your passion for the role and the values of Runnymede Borough Council. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Runnymede
✨Know Your Role
Familiarise yourself with the responsibilities of a Control Centre Operator. Understand the importance of monitoring CCTV, responding to emergency calls, and liaising with emergency services. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Skills
Highlight your multi-tasking abilities and experience in customer service or control centre environments. Be prepared to discuss specific examples where you've successfully managed multiple tasks or handled high-pressure situations.
✨Demonstrate Situational Awareness
Prepare to discuss how you would handle various emergency scenarios. Show that you can think quickly and make confident decisions, especially in life-and-death situations. This will illustrate your ability to remain calm under pressure.
✨Understand Data Protection
Since the role involves handling sensitive information, be ready to talk about your understanding of GDPR and data protection principles. This will show your commitment to safeguarding personal data and adhering to legal requirements.
