At a Glance
- Tasks: Coordinate community transport and meal delivery, ensuring residents receive essential services.
- Company: Join Runnymede Borough Council and make a difference in your community.
- Benefits: 29 days annual leave, excellent pension, free parking, and health insurance after 1 year.
- Other info: Dynamic role with opportunities for training and professional development.
- Why this job: Play a vital role in supporting vulnerable residents and enhancing community services.
- Qualifications: Organisational skills, customer service experience, and a full UK driving licence required.
The predicted salary is between 16631 - 18179 £ per year.
Community Transport & Meals at Home Scheduler
About The Role
This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work supporting residents to live independently and access essential services within their communities.
As the Community Transport & Meals at Home Scheduler, working 20 hours a week with the below schedule:
Working pattern: Friday (12:00 - 17:00), Saturday (09:30 - 14:30), Sunday (09:30 - 14:30), Monday (12:00 - 17:00), Tuesday (12:00 - 17:00)
You will play a vital role in coordinating the delivery of our Community Transport and Meals at Home services, ensuring residents receive a safe, reliable and customer-focused service.
The Community Transport & Meals at Home Scheduler will work closely with drivers, service users, carers and partner organisations to keep services running efficiently on a daily basis.
Day-to-day, the role will include
- Scheduling and coordinating community transport, processing bookings as well as meal delivery routes.
- Acting as the first point of contact for service users, carers and partner agencies.
- Allocating work to drivers and communicating route information effectively, responding to operational issues and service disruptions as they arise.
- Monitoring service performance and maintaining accurate operational records, ensuring customer information is handled securely and confidentially.
- Providing driving cover when required to support service continuity.
- Completing vehicle checks, recording mileage and reporting defects.
- Supporting the Community Transport Supervisor with daily operational activities.
This is a varied role which combines customer service, scheduling and frontline operational support, offering the opportunity to make a real difference to the lives of older and vulnerable residents across Runnymede and Surrey Heath.
The successful candidate will also play a key role in supporting the ongoing development and efficient delivery of these essential community services.
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years’ service / Dental after 3 years’ service
- Employee Assistance Programme (EAP)
Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer.
The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.
This grading in the new pay structure for this role will be RBC3 £30,767 - £33,631 (actual salary £16,631 - £18,179).
About You
We are looking for a highly organised and customer-focused individual to join our team who can provide efficient scheduling, coordination and operational support for our Community Transport and Meals at Home services.
- We are looking for exceptional candidates with a range of skills including:
- Ability to remain calm and professional in a busy and changing environment, where priorities change frequently.
- Experience of coordinating schedules, appointments, routes or service bookings in a customer-facing environment.
- Experience of handling telephone enquiries and delivering excellent customer service.
- Experience of maintaining accurate records using computer systems.
- Ability to plan and organise work effectively whilst managing competing priorities.
- Experience of working as part of a team including strong communication skills with customers, colleagues and partner organisations.
- Ability to make practical decisions and resolve operational issues effectively.
- High levels of accuracy and attention to detail when processing bookings and schedules.
- Understanding of confidentiality, data protection and safeguarding principles.
- Full UK driving license including D1 entitlement.
- Good standard of literacy and numeracy as well as good working knowledge of Microsoft 365 and other IT systems.
- An Mi DAS qualification, or willingness to obtain, and First Aid qualification would be desirable.
- Interview date: Week Commencing 10th or 17th August
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Community Transport & Meals at Home Scheduler in Addlestone employer: Runnymede
Runnymede Borough Council is an excellent employer, offering a supportive work culture that prioritises teamwork and exceptional customer service. With generous benefits such as 29 days of annual leave, a pension scheme, and health insurance after one year, employees are encouraged to grow and thrive in their roles while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Transport & Meals at Home Scheduler in Addlestone
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Runnymede, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Community Transport & Meals at Home Scheduler in Addlestone
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Runnymede appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Runnymede, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Runnymede
✨Master the Logistics Lingo
When you're prepping for the interview with Runnymede for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Runnymede uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
