At a Glance
- Tasks: Monitor CCTV, respond to emergencies, and support local authorities in critical situations.
- Company: Join Runnymede Borough Council, a progressive and ambitious local authority.
- Benefits: Enjoy 29 days annual leave, health insurance, and professional development opportunities.
- Other info: Dynamic work environment with excellent career pathways and a commitment to safeguarding.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, situational awareness, and experience in customer service or control centres.
The predicted salary is between 34388 - 37589 £ per year.
This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:
- Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and "Shop-Safe" and "Pub Watch" alongside radio alerts for other clients.
- Monitor and answer to emergency careline calls from elderly or vulnerable service users.
- Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from housing maintenance matters and lost dogs, through to life and death and time critical emergency responses.
- Monitor and reply to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders including Police, Surrey County Council and Applied Resilience.
- Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as gathering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.
We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service. We are looking for exceptional candidates with a range of skills including, Awareness of GDPR (Data Protection) & Human Rights Act
- Local Knowledge
- Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)
- Multi-tasking capability
- Experience working with the public in either a customer services role or Control/contact centre environment
- Situational awareness - 'Streetwise' - able to detect/recognise the abnormal
- Conscientious with complete reliability and integrity
- Caring personality
- Team player
- Calm under pressure, including life and death situations
- Adaptable
- Good interpersonal/communication skills - verbal and written
- Ability to think quickly and make confident decisions
- Ability to prioritise tasks
- Pass enhance vetting (NPPV2)
- Undertake mandatory training as required
- Excellent hearing and eyesight and not colour blind
Desirable Requirements
- Current S.I.A. License (CCTV)
- Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery
Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities. As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident-focused council. It is an exciting time to join us as we build West Surrey together. Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles. All applications are handled in compliance with our
- 20% Shift allowance
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years' service/ Dental after 3 years' service
- Employee Assistance Programme (EAP), Working Hours
- 37 hours per week (averaged over 12 months)
- 8hr 10min shifts (including meal break and handover period)
- 27/4 rota comprising of Mornings (06:20-14:30), Lates (14:20-22:30) and Nights (22:20-06:30)
- Full time rota is a 6 days on, 3 days off pattern.
Salary Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council's current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees. This grading in the new pay structure for this role will be RBC4 with a salary range of £34,388 to £37,589, plus 20% shift allowance.
Control Centre Operator in Lightwater employer: Runnymede Borough Council
Runnymede Borough Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. With opportunities for professional growth and a generous benefits package, including 29 days of annual leave and a robust pension scheme, employees can enjoy a fulfilling career while making a meaningful impact in the local area. The hybrid working model further enhances work-life balance, making it an attractive place for those seeking rewarding employment in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator in Lightwater
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Centre Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Runnymede Borough Council. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Runnymede Borough Council
Don’t forget to apply for the Control Centre Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Runnymede Borough Council.
We think you need these skills to ace Control Centre Operator in Lightwater
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Runnymede Borough Council. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Runnymede Borough Council.
How to prepare for a job interview at Runnymede Borough Council
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Runnymede Borough Council.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Runnymede Borough Council.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Runnymede Borough Council.
