This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work supporting residents to live independently and access essential services within their communities.
You will play a vital role in coordinating the delivery of our Community Transport and Meals at Home services, ensuring residents receive a safe, reliable and customer-focused service. The Community Transport & Meals at Home Scheduler will work closely with drivers, service users, carers and partner organisations to keep services running efficiently on a daily basis.
Day-to-day, the role will include:
- Scheduling and coordinating community transport, processing bookings as well as meal delivery routes.
- Acting as the first point of contact for service users, carers and partner agencies.
- Allocating work to drivers and communicating route information effectively, responding to operational issues and service disruptions as they arise
- Monitoring service performance and maintaining accurate operational records, ensuring customer information is handled securely and confidentially.
- Providing driving cover when required to support service continuity.
- Completing vehicle checks, recording mileage and reporting defects.
- Supporting the Community Transport Supervisor with daily operational activities.
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Community Transport & Meals at Home Scheduler in Chertsey employer: Runnymede Borough Council
Runnymede Borough Council is an excellent employer, dedicated to enhancing the local community while providing a supportive and collaborative work environment. Employees benefit from continuous training, flexible policies that promote wellbeing, and opportunities for professional growth, all within a picturesque location known for its rich history and strong transport links to London. Joining the Council means being part of a team that prioritises public service and resident-focused outcomes, making a meaningful impact in the lives of approximately 90,000 residents.
