Hybrid: 4 days in the office, Friday WFH
Ecommerce Manager
An established consumer brands business is looking for an Ecommerce Customer Services Manager to oversee a broad range of activity across ecommerce operations, customer service, digital marketing and Amazon account management.
Working closely with internal teams and an Amazon agency, you will support the smooth day to day running of online sales channels, maintain a consistent brand presence and deliver a positive customer experience. The role covers two branded websites, Amazon and retail partners including Next, Very and John Lewis.
You will manage one customer service assistant and have the opportunity to improve existing processes, introduce ideas and develop broader commercial responsibility as the role evolves.
Ecommerce operations:
- Manage the daily operation of two branded ecommerce websites as they move to Shopify.
- Maintain accurate and optimised product listings, including images, pricing, product descriptions and stock availability.
- Monitor online sales, stock levels and conversion performance to identify opportunities for improvement and growth.
- Analyse website performance and recommend improvements to the customer journey, user experience and conversion.
- Coordinate with logistics, warehouse and dispatch teams to ensure orders are fulfilled accurately and delivered on time.
- Work with the ecommerce dispatch team to coordinate inbound stock deliveries and ensure inventory records are updated accurately and promptly.
- Support activity across retail partners, including Next, Very, John Lewis and smaller accounts.
Digital marketing
- Execute digital marketing campaigns across email and paid channels, working with internal teams and external support where appropriate.
- Create and schedule newsletters and promotional campaigns in line with the marketing calendar.
- Collaborate with design and content teams to produce creative assets that reflect the brands and support campaign objectives.
- Review campaign performance and customer insights, recommending changes to improve engagement and results.
- Manage affiliate relationships, providing updated creative assets and communicating regularly on campaigns and performance.
- Plan and deliver marketing activity for seasonal launches, coordinating campaign assets, messaging and timing across digital channels.
- Maintain and optimise content and assets on platforms such as Salesfire and Trustpilot.
- Manage and support the customer service assistant, maintaining consistent service standards across customer communications.
- Handle customer enquiries across email, phone and live chat professionally and efficiently.
- Manage returns, exchanges and complaints, coordinating with relevant teams to resolve issues.
- Monitor and report on customer feedback, identifying recurring issues and opportunities to improve the service.
Amazon account management
- Manage activity across Amazon Seller Central and Vendor Central, working alongside the Amazon agency.
- Maintain and optimise product listings, A+ content, SEO keywords and advertising activity.
- Monitor performance metrics, including sales, Buy Box percentage, sales rank and customer reviews.
- Plan and execute promotional campaigns, deals and advertising activity in coordination with the agency and internal teams.
- Maintain consistent brand presentation and improve product content to support visibility and conversion.
- Update Amazon brand stores to reflect seasonal campaigns, product launches and stock availability.
- Work closely with dispatch colleagues to support stock availability and FBA replenishment.
Skills and experience
- Hands on Amazon experience, product content optimisation and an understanding of FBA fulfilment.
- Ecommerce experience across online platforms, ideally Shopify.
- Experience supporting seasonal marketing plans and delivering digital campaigns.
- An understanding of online sales performance, customer behaviour and conversion.
- Excellent customer service and communication skills, with a clear focus on the customer’s experience of the brand.
- Strong organisational skills and the ability to coordinate stock, dispatch activity and relationships with internal teams and external partners.
- A proactive approach, with the confidence to recommend improvements and adapt to changing priorities.
- Familiarity with Salesfire, Trustpilot or similar tools would be useful, although experience with these specific platforms is not essential.
- Previous people management experience would be welcome, but the business is also open to someone ready to take their first step into managing a team member.
#J-18808-Ljbffr
Ecommerce Manager in Billericay employer: Running Point Recruitment
Join a forward-thinking Devon-based ecommerce business that prioritises innovation and employee growth. As an AI and Business Transformation Lead, you'll thrive in a collaborative work culture that values your insights and fosters professional development through hands-on projects and training opportunities. With a hybrid working model and a focus on meaningful AI initiatives, this role offers the chance to make a significant impact while enjoying the beautiful surroundings of Newton Abbot.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in Billericay
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Running Point Recruitment are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Running Point Recruitment for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Running Point Recruitment as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Running Point Recruitment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Running Point Recruitment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Running Point Recruitment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Running Point Recruitment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Running Point Recruitment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Running Point Recruitment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Running Point Recruitment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
