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For Companies At a Glance
- Tasks: Provide tech support to teams and solve customer issues.
- Company: Join one of the fastest-growing fitness startups in the UK!
- Benefits: Enjoy remote work, a new Macbook, running watch, and 25 days holiday.
- Why this job: Perfect for problem-solvers passionate about fitness and delivering great user experiences.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible shifts, salary reviews every 6 months, and a supportive interview process.
The predicted salary is between 18900 - 31500 £ per year.
Supporting Colleagues via Escalation Channels:
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Provide technical expertise and support to frontline teams when issues need escalation.
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Communicate with Product and Tech teams to solve challenges effectively., * You agree to work a 9 AM – 6 PM shift pattern (with some degree of flexibility)We aim to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:
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Apply here! (via workable)
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Introductory chat with Emily, Talent Lead (25 minutes video call)
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Technical Support Take home task
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Task review and final chat with Iris (Team Lead) & another Team Member (50-minute video call)
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Once the process is finished, we promise to let you know our decision as soon as possible.
This role is perfect for someone who thrives on problem-solving, is passionate about fitness, and takes pride in delivering exceptional user experiences. As a key member of our Technical Support team, you will be pivotal in ensuring customer satisfaction, resolving issues, and creating positive relationships with our community! The ideal candidate likes getting stuck into complicated problems and understanding how to solve them.
Key Attributes:
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Customer-Focused Experience:
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Experience in a customer-facing role such as customer support or technical assistance.
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Strong written and verbal communication skills for effective online user interactions and internal teams.
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Organisational Skills:
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Strong attention to detail with the ability to manage multiple tasks efficiently.
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Proactive in identifying and suggesting improvements to enhance user experience.
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Problem-Solving Mindset:
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Ability to solve complex problems and create user-focused solutions.
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Self-motivated to research and test solutions within the app.
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Software knowledge:
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Experience with tools such as Intercom, Jira, Slack, Notion, and Google Workspace is a plus.
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Basic coding knowledge is helpful but not essential.
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Passion for Fitness and Running:
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Enthusiasm for fitness and health-running experience is a plus but not required.
Requirements
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You are based in the UK and have the right to work in the UK
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You can work Full-Time with regular weekend shifts (i.e. Sunday > Thursday or Tuesday > Saturday)
We offer a starting salary of £31,500 per year (depending on experience) plus equity in the form of Runna stock options.
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Fully remote (UK) with the option to work in our London office
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A brand new Macbook
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A running watch of your choice
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25 days holiday (+ bank holidays)
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Salary reviews every 6 months or whenever we raise more investment
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You’ll also be joining one of the fastest-growing fitness startups and have an hour slot each week to run as well as a bi-weekly lunch!
Please let us know if there’s anything we can do to better accommodate you throughout the interview process – this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process ️
Still have questions? Check out our and FAQ.
Technical Support Specialist (Level 1) employer: Runna
Contact Detail:
Runna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Level 1)
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like Intercom, Jira, and Slack. Having a good understanding of these platforms will not only help you during the technical support task but also show your proactive approach to learning.
✨Tip Number 2
Prepare for the introductory chat by thinking about how you can demonstrate your problem-solving skills. Be ready to share examples from your past experiences where you successfully resolved complex issues, especially in customer-facing roles.
✨Tip Number 3
Since this role emphasizes communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to enhance your verbal communication skills before the video calls.
✨Tip Number 4
Show your passion for fitness during the interview process. Whether it's sharing your running experiences or discussing how fitness impacts your life, connecting your personal interests with the company's mission can make a positive impression.
We think you need these skills to ace Technical Support Specialist (Level 1)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Specialist. Highlight your problem-solving skills and customer-focused experience in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in customer support or technical assistance. Emphasize your strong communication skills and any experience with tools like Intercom, Jira, or Slack.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and your ability to solve complex problems. Mention specific examples of how you've delivered exceptional user experiences in the past.
Prepare for the Technical Task: Once you submit your application, be ready for the take-home technical task. Brush up on your problem-solving techniques and familiarize yourself with the software tools mentioned in the job description.
How to prepare for a job interview at Runna
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex problems in previous roles. Highlight your thought process and the steps you took to arrive at a solution, as this role values a strong problem-solving mindset.
✨Communicate Clearly and Effectively
Since strong written and verbal communication skills are essential, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to communicate with both users and internal teams.
✨Demonstrate Your Customer-Focused Experience
Share experiences from your past customer-facing roles where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of delivering exceptional user experiences, which is crucial for this position.
✨Familiarize Yourself with Relevant Tools
If you have experience with tools like Intercom, Jira, or Slack, be ready to discuss how you've used them in your previous roles. If you're not familiar with these tools, do some research beforehand to show your willingness to learn and adapt.
