At a Glance
- Tasks: Lead CRM strategies to boost user retention through engaging messaging.
- Company: Runna, a dynamic running platform based in London.
- Benefits: Hybrid work model, collaborative team, and impactful role in growth.
- Other info: Opportunity to work with data science and product teams.
- Why this job: Join a pivotal team during an exciting growth phase and make a real difference.
- Qualifications: Experience in CRM management and strong collaboration skills.
The predicted salary is between 60750 - 74250 £ per year.
Runna, a London-based running platform, is seeking an experienced CRM Manager to cover a 12–14 month contract.
You’ll own lifecycle messaging across email, push, and in‑app; collaborate with Data Science, Product, and Growth to drive retention and engagement from week one.
The role is based in London with 3 days per week on-site; you’ll join a small, hands-on CRM team affecting core business metrics and growth.
This is a pivotal role during an exciting growth phase.
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Retention CRM Lead — 12-Month Hybrid (London) employer: Runna
Join a dynamic team as a Senior Product Manager where your expertise will shape the community experience for runners. We pride ourselves on fostering a collaborative work culture that values innovation and personal growth, offering competitive salaries and opportunities for professional development. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retention CRM Lead — 12-Month Hybrid (London)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Runna.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Runna. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Retention CRM Lead — 12-Month Hybrid (London)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Runna.
How to prepare for a job interview at Runna
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Runna's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Runna offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
