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For Companies At a Glance
- Tasks: Deliver exceptional support and create helpful content for our fitness app users.
- Company: Leading fitness platform in Greater London with a vibrant team culture.
- Benefits: Competitive salary, flexible working, and private health insurance.
- Why this job: Join us to make a difference in people's health and fitness journeys.
- Qualifications: Experience in online customer service and strong communication skills.
- Other info: Exciting opportunity to grow in a dynamic and supportive environment.
The predicted salary is between 29500 - 31500 £ per year.
A leading fitness platform in Greater London is seeking an enthusiastic Customer Experience individual for their team. The role involves delivering top-notch support through Intercom, assisting customers with technical issues, and creating help-center content.
Ideal candidates will have:
- Online customer service experience
- Excellent communication skills
- A passion for helping others
Offering a salary ranging from £29,500 to £31,500 annually, plus great benefits like flexible working and private health insurance.
Customer Experience Specialist - Health & Fitness App in London employer: Runna
Contact Detail:
Runna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Health & Fitness App in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the specific features of their health and fitness app. This way, when you chat with them, you can show off your enthusiasm and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch support, try role-playing common customer scenarios with a friend. This will help you feel more confident when tackling technical issues during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team and ready to dive into the customer experience world.
We think you need these skills to ace Customer Experience Specialist - Health & Fitness App in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for health and fitness shine through. We want to see that you genuinely care about helping others and improving their experience with our app.
Tailor Your Experience: Make sure to highlight any relevant online customer service experience you have. We’re looking for candidates who can demonstrate their ability to handle technical issues and provide excellent support.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Runna
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the health and fitness app. Explore its features, understand its target audience, and think about how you can enhance customer experience. This knowledge will show your enthusiasm and help you answer questions more effectively.
✨Prepare for Common Customer Scenarios
Think about common technical issues users might face and how you would resolve them. Practising responses to these scenarios will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Express Your Passion for Helping Others
This role is all about supporting customers, so let your passion shine through! Share stories that highlight your dedication to customer service and how you’ve gone above and beyond to assist others. This will resonate well with the interviewers.
