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For Companies At a Glance
- Tasks: Deliver exceptional support and create helpful content for our fitness app users.
- Company: Leading fitness platform in Greater London with a vibrant team culture.
- Benefits: Competitive salary, flexible working, and private health insurance.
- Why this job: Join us to make a difference in people's health and fitness journeys.
- Qualifications: Experience in online customer service and strong communication skills.
- Other info: Exciting opportunity to grow in a dynamic and supportive environment.
The predicted salary is between 29500 - 31500 £ per year.
A leading fitness platform in Greater London is seeking an enthusiastic Customer Experience individual for their team. The role involves delivering top-notch support through Intercom, assisting customers with technical issues, and creating help-center content.
Ideal candidates will have:
- Online customer service experience
- Excellent communication skills
- A passion for helping others
Offering a salary ranging from £29,500 to £31,500 annually, plus great benefits like flexible working and private health insurance.
Customer Experience Specialist - Health & Fitness App employer: Runna
Contact Detail:
Runna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Health & Fitness App
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. It’ll help you feel more confident when you’re on the spot.
✨Tip Number 3
Don’t forget to showcase your passion for health and fitness! Share your personal experiences or interests in the field during interviews. It’ll make you stand out as someone who genuinely cares about the industry.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to shine. Plus, it’s super easy to do, so why not?
We think you need these skills to ace Customer Experience Specialist - Health & Fitness App
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for health and fitness shine through. We want to see that you genuinely care about helping others and improving their experience with our app.
Tailor Your Experience: Make sure to highlight any relevant online customer service experience you have. We’re looking for candidates who can demonstrate their skills in communication and problem-solving, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts well. We appreciate a well-organised application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role on our team!
How to prepare for a job interview at Runna
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the health and fitness app. Explore its features, understand its target audience, and think about how you can enhance the customer experience. This knowledge will show your enthusiasm and help you answer questions more effectively.
✨Prepare for Common Customer Scenarios
Think about potential technical issues customers might face and how you would resolve them. Practising responses to common customer queries will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your ability to convey information clearly. You could even prepare a brief example of a time when you successfully helped a customer, highlighting your approach and the outcome.
✨Express Your Passion for Helping Others
Let your passion for customer service shine through. Share personal anecdotes or experiences that illustrate your commitment to helping others, especially in a health and fitness context. This will resonate well with the interviewers and align with their values.
