Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide world-class support to runners and help them achieve their goals.
- Company: Join a fast-growing training platform for runners, recently acquired by Strava.
- Benefits: Competitive salary, flexible working, health perks, and 25 days holiday.
- Why this job: Be part of a passionate team making a real impact in the fitness community.
- Qualifications: Experience in customer support, excellent communication, and a friendly attitude.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 36000 ÂŁ per year.
We are building the #1 training platform for runners, helping everyday athletes improve from 5k times to marathon training. In November 2023, we closed a $6.5M funding round led by JamJar and in 2025 we were acquired by Strava, accelerating our growth and our global impact.
The Customer Experience team delivers world‑class support in the health and fitness space. You will lead day‑to‑day operations and collaborate with our global counterparts to ensure consistency, quality, and care across every customer interaction.
What you’ll be doing:
- Respond to customer inquiries on Intercom, providing world‑class support and helping users achieve their running goals.
- Escalate and resolve technical and coaching questions, including sync issues with Strava and RPE explanations.
- Write help‑centre articles to answer FAQs and share race‑day or training insights.
- Support local Runna events (conferences, shake‑outs, ambassador events) to engage our community in person.
What you’ll bring to the team:
- Prior online customer‑facing experience, preferably with Intercom or Zendesk.
- Flawless written communication skills in an online capacity.
- Personable, empathetic, and detail oriented.
- Confidence working toward targets and deadlines such as CSAT and CPH.
- Availability Tuesday‑Saturday, 9 am–6 pm in the Vauxhall office at least twice a week.
- Right to work in the UK.
Requirements:
- Work shop hours Tuesday‑Saturday, 9 am–6 pm.
- Right to work in the UK.
- Attend Vauxhall office two days a week.
- Experience with Intercom or similar support tools.
Benefits:
- Competitive salary (£32,000 + Strava long‑term incentive).
- Flexible working – three days a week at the office.
- 25 days holiday plus bank holidays.
- Runna subscriptions for you and five friends.
- Strava membership, Headspace membership, and health insurance with Bupa.
- Annual gear & gym stipend.
- Corporate training kit voucher renewed on each anniversary.
- Workplace pension scheme and mental wellness support.
- Inclusive fertility benefits via Carrot Support.
Our Interview Process:
- Introductory call with Josh from Talent (20 min video).
- Take‑home task (60 min).
- Second‑round interview with Chris (CX Senior Manager) (60 min video).
- Final round / office visit.
How to apply:
Please apply via our Workable career hub. We only accept applications through Workable; if you have questions about your application status, email us. If you need accommodations during the interview process, let us know.
Employment Type: Full‑time, 1 vacancy.
Customer Experience Associate employer: Runna
Contact Detail:
Runna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Get to know the company inside out! Research Runna and Strava, their values, and their community. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer inquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate customer interactions and get comfortable with the process.
✨Tip Number 3
Show off your empathy! In customer experience roles, understanding and relating to customers is key. Think of examples from your past experiences where you went above and beyond to help someone, and be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our career hub for any updates or new opportunities that might pop up!
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about flawless written communication, make sure your application reflects that. Use clear, concise language and double-check for any typos or grammatical errors. We want to see your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience, especially if you've worked with tools like Intercom or Zendesk. Show us why you're the perfect fit for our Customer Experience team.
Be Personable and Empathetic: We love candidates who can connect with our users! In your application, share examples of how you've provided support in the past, showcasing your empathy and attention to detail. Let us know how you’ve made a difference in someone’s experience.
Apply Through Our Website: Remember, we only accept applications through our Workable career hub. So, head over there to submit your application. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Runna
✨Know Your Stuff
Familiarise yourself with the company’s mission and values, especially their focus on helping runners. Understand the role of a Customer Experience Associate and how it contributes to achieving customer goals in the health and fitness space.
✨Show Off Your Communication Skills
Since flawless written communication is key, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully handled customer inquiries in the past, particularly using tools like Intercom or Zendesk.
✨Be Personable and Empathetic
Demonstrate your ability to connect with customers by sharing experiences where you’ve shown empathy and understanding. This will highlight your personable nature, which is crucial for delivering world-class support.
✨Prepare for the Take-Home Task
The take-home task is your chance to shine! Make sure to allocate enough time to complete it thoroughly. Review the job description and think about how you can showcase your skills in responding to customer inquiries and writing help-centre articles.
