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For Companies At a Glance
- Tasks: Manage sales and reservations while driving marketing campaigns in a dynamic environment.
- Company: Join London's top destination for immersive dining and theatrical experiences.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a vibrant workplace culture.
- Why this job: Combine your sales skills with creativity in an exciting entertainment venue.
- Qualifications: Sales experience, tech-savvy, and strong communication skills are essential.
- Other info: Experience with Collins booking system is a plus!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London
Department: Box Office, Sales & Marketing
Hours: Monday–Friday, 9:00am–5:00pm
Salary: Competitive
Our client is London’s leading destination for immersive dining and theatrical experiences—where world-class entertainment meets luxury hospitality. As they continue to grow, they’re looking for a commercially savvy and proactive Senior Sales & Reservations Assistant to elevate guest engagement, drive revenue, and support innovative marketing campaigns.
The Role
This isn’t your typical reservations gig. You’ll be the heartbeat of both sales and marketing operations—managing key KPIs, converting high-value group bookings, and helping to craft compelling digital campaigns. From liaising with corporate clients to collaborating with creative teams, this role offers variety, ownership, and real impact.
Key Responsibilities
- Hit and exceed KPIs for bookings, upsells, and group revenue
- Manage corporate and high-value reservations with a consultative approach
- Own the Collins booking system—optimising every guest experience
- Handle VIPs, special requests, and bespoke itineraries with flair
- Ensure guest needs are communicated clearly across teams
Marketing & Digital
- Coordinate with external social and email teams for aligned messaging
- Create newsletters and guest communications using Mailchimp (or similar)
- Support content planning and creative team collaboration
- Keep website content, ticketing info, and offers up to date
Operational Support
- Report on performance metrics and sales forecasts for leadership
- Be the go-to expert for pricing, availability, and packages
- Maintain and improve CRM data for insight and efficiency
Who They’re Looking For
- A sales-focused pro with a track record of smashing targets
- Commercially sharp—knows upselling, segmentation, and strategy
- Meticulous with details, especially for complex bookings
- Tech-savvy: CRM, booking systems, email tools, and CMS experience
- A confident communicator—friendly, clear, and persuasive
- A team player who thrives in cross-functional collaboration
- Experience with Collins is a big plus!
Why This Role Rocks
This is the perfect role for someone looking to combine sales talent with creative energy in one of London’s most exciting entertainment environments. You’ll shape the guest journey, support unforgettable experiences, and help drive the success of a truly unique venue.
Senior Sales and Reservations Assistant employer: Runa Recruitment
Contact Detail:
Runa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales and Reservations Assistant
✨Tip Number 1
Familiarise yourself with the Collins booking system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how you can quickly adapt and optimise guest experiences.
✨Tip Number 2
Showcase your sales achievements in previous roles. Be prepared to share specific examples of how you've smashed targets and contributed to revenue growth, as this will demonstrate your commercial savvy.
✨Tip Number 3
Highlight your experience in cross-functional collaboration. This role requires working closely with marketing and creative teams, so be ready to discuss how you've successfully partnered with others to achieve common goals.
✨Tip Number 4
Prepare to discuss your approach to handling VIPs and special requests. This role demands a consultative approach, so think of examples where you've gone above and beyond to create memorable experiences for guests.
We think you need these skills to ace Senior Sales and Reservations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and reservations. Emphasise any achievements related to hitting KPIs, managing corporate bookings, or working with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully driven revenue or enhanced guest experiences in previous positions.
Showcase Your Tech Skills: Since the role requires tech-savviness, mention your experience with booking systems, CRM tools, and email marketing platforms like Mailchimp. Provide examples of how you've used these tools to improve processes or outcomes.
Demonstrate Communication Skills: Highlight your ability to communicate clearly and persuasively. Include examples of how you've collaborated with teams or liaised with clients to achieve successful outcomes in sales or marketing.
How to prepare for a job interview at Runa Recruitment
✨Showcase Your Sales Achievements
Be prepared to discuss specific examples of how you've smashed sales targets in the past. Highlight your experience with high-value bookings and upselling strategies, as this role requires a strong sales focus.
✨Demonstrate Your Tech Savviness
Familiarise yourself with the Collins booking system and any CRM tools you’ve used. Be ready to explain how you've optimised guest experiences through technology, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and persuasively. This role involves liaising with corporate clients and collaborating with creative teams, so showcasing your communication skills will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complex bookings or VIP requests. Think of scenarios where you've had to think on your feet and how you handled them successfully.
