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- Tasks: Manage sales and reservations while driving marketing campaigns in a dynamic environment.
- Company: Join London's top destination for immersive dining and theatrical experiences.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a vibrant workplace culture.
- Why this job: Combine your sales skills with creativity in an exciting entertainment venue.
- Qualifications: Sales experience, tech-savvy, and strong communication skills are essential.
- Other info: Experience with Collins booking system is a plus!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: London
Department: Box Office, Sales & Marketing
Hours: Monday–Friday, 9:00am–5:00pm
Salary: Competitive
Our client is London’s leading destination for immersive dining and theatrical experiences—where world-class entertainment meets luxury hospitality. As they continue to grow, they’re looking for a commercially savvy and proactive Senior Sales & Reservations Assistant to elevate guest engagement, drive revenue, and support innovative marketing campaigns.
The RoleThis isn’t your typical reservations gig. You’ll be the heartbeat of both sales and marketing operations—managing key KPIs, converting high-value group bookings, and helping to craft compelling digital campaigns. From liaising with corporate clients to collaborating with creative teams, this role offers variety, ownership, and real impact.
Key Responsibilities- Hit and exceed KPIs for bookings, upsells, and group revenue
- Manage corporate and high-value reservations with a consultative approach
- Own the Collins booking system—optimising every guest experience
- Handle VIPs, special requests, and bespoke itineraries with flair
- Ensure guest needs are communicated clearly across teams
- Coordinate with external social and email teams for aligned messaging
- Create newsletters and guest communications using Mailchimp (or similar)
- Support content planning and creative team collaboration
- Keep website content, ticketing info, and offers up to date
- Report on performance metrics and sales forecasts for leadership
- Be the go-to expert for pricing, availability, and packages
- Maintain and improve CRM data for insight and efficiency
- A sales-focused pro with a track record of smashing targets
- Commercially sharp—knows upselling, segmentation, and strategy
- Meticulous with details, especially for complex bookings
- Tech-savvy: CRM, booking systems, email tools, and CMS experience
- A confident communicator—friendly, clear, and persuasive
- A team player who thrives in cross-functional collaboration
- Experience with Collins is a big plus!
This is the perfect role for someone looking to combine sales talent with creative energy in one of London’s most exciting entertainment environments. You’ll shape the guest journey, support unforgettable experiences, and help drive the success of a truly unique venue.
Sales & Reservations Assistant employer: Runa Recruitment
Contact Detail:
Runa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Assistant
✨Tip Number 1
Familiarise yourself with the Collins booking system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how you can quickly adapt and optimise guest experiences.
✨Tip Number 2
Brush up on your sales techniques, especially around upselling and managing high-value bookings. Be prepared to share examples of how you've successfully driven revenue in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with different teams in the past. Highlight any experience you have in coordinating marketing campaigns or guest communications.
✨Tip Number 4
Research the company’s unique offerings and think about how you can contribute to their innovative marketing strategies. Being knowledgeable about their immersive dining and theatrical experiences will set you apart.
We think you need these skills to ace Sales & Reservations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and reservations. Emphasise any achievements related to hitting KPIs, managing bookings, or working with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully managed reservations or contributed to marketing campaigns in the past.
Showcase Your Communication Skills: Since the role requires clear and persuasive communication, consider including examples in your application that demonstrate your ability to liaise effectively with clients and collaborate with teams.
Highlight Technical Proficiency: If you have experience with booking systems like Collins or email tools like Mailchimp, make sure to mention this in your application. It shows you're tech-savvy and ready to hit the ground running.
How to prepare for a job interview at Runa Recruitment
✨Showcase Your Sales Savvy
Prepare to discuss your previous sales achievements and how you've smashed targets in the past. Be ready to share specific examples of how you’ve upsold or converted high-value bookings, as this role is all about driving revenue.
✨Demonstrate Your Tech Skills
Familiarise yourself with CRM systems and booking tools, especially Collins if you have experience. Be prepared to explain how you've used technology to enhance guest experiences or streamline operations in your previous roles.
✨Communicate Clearly and Confidently
As a Senior Sales & Reservations Assistant, you'll need to be a persuasive communicator. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle VIPs and special requests.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so highlight your experience in cross-functional collaboration. Share examples of how you've successfully worked with marketing or creative teams to achieve common goals.
