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For Companies A beautiful events venue in central London is looking for a dedicated Sales & Reservations Assistant to join their dynamic Box Office & Reservations team. In this key role, you will play an essential part in enhancing customer experience by delivering outstanding service through various channels, including face-to-face interactions, phone inquiries, emails, and emerging platforms.
Please Note: This is an office-based position in Central London.
Working Days *can vary*: Tuesday – Wednesday (10 AM – 6 PM) & Thursday – Saturday/event days (12 PM – 8 PM or 1 PM – 9 PM)
Starting Salary: ÂŁ28K p/a plus annual bonus
Responsibilities:
Sales & Reservations Assistant
Location: London
Department: Box Office, Sales & Marketing
Working Hours: Tuesday–Saturday, 43 hours per week
Our client is London’s premier dining and theatrical destination, renowned for delivering world-class immersive experiences. The team is passionate about creating unforgettable moments for every guest. We are now seeking a proactive and detail-oriented Sales & Reservations Assistant to join our dynamic team—supporting bookings, guest service, website updates, and digital marketing, with a key role in welcoming guests to our venue.
Role Overview
As a Sales & Reservations Assistant, you will be a first point of contact for our guests—guiding them through the booking process, handling inquiries, and ensuring they receive a five-star welcome when attending our venue. You’ll also assist in maintaining our website content and support the Marketing team with promotional tasks. This hybrid role offers great exposure to both front-of-house operations and behind-the-scenes commercial activity.
Key Responsibilities
Sales & Reservations:
– Respond to booking inquiries across phone, email, and online channels.
– Use the Collins booking system to manage reservations, dietary notes, and seating preferences.
– Communicate guest details and preferences clearly with internal teams.
– Provide friendly and informative support during the pre-arrival stage, upselling where appropriate.
Front of House (FOH) Support:
– Personally welcome guests to the venue with warmth and professionalism.
– Support the guest check-in process and resolve any on-the-day issues or queries.
– Liaise with the FOH and operations teams to ensure all guest needs are met.
Digital & Marketing Support:
– Help update the website with accurate event dates, prices, and availability.
– Assist with social media content scheduling and email campaign preparation.
– Participate in content gathering (photos, testimonials, etc.) for marketing use.
– Contribute to the preparation of guest lists and booking summaries.
What We’re Looking For
– Guest-Focused: You thrive on delivering excellent service and making guests feel special.
– Sales-Inclined: You’re confident in suggesting upgrades and promoting premium experiences.
– Digitally Comfortable: You’re familiar with booking systems, website tools, and Office programs.
– Marketing-Aware: You have a strong interest in digital content, email marketing, or promotions.
– Detail-Oriented: You’re organised and precise in both communication and execution.
– Strong Communicator: Friendly, articulate, and professional across all platforms.
– Team Player: You work effectively with colleagues in Sales, Marketing, and FOH operations.
Experience with Collins CRM is helpful but not essential.
Why Join Us?
This role offers an exciting start to a career in events, entertainment, and luxury hospitality. You’ll gain practical experience across guest relations, digital marketing, and live show operations while working in one of London’s most dynamic venues.
Please Note: This is an office-based position in Central London.
43 hours per week
Contact Detail:
Runa Recruitment Recruiting Team
