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- Tasks: Assist guests with bookings and provide exceptional service across various channels.
- Company: Join a premier dining and theatrical venue in central London, known for immersive experiences.
- Benefits: Enjoy a starting salary of £28K p/a plus annual bonuses and gain valuable industry experience.
- Why this job: Kickstart your career in events and hospitality while working in a vibrant, dynamic environment.
- Qualifications: No specific experience required; just a passion for guest service and digital marketing.
- Other info: This is an office-based role with flexible working hours, perfect for students.
The predicted salary is between 24000 - 32000 £ per year.
A beautiful events venue in central London is looking for a dedicated Sales & Reservations Assistant to join their dynamic Box Office & Reservations team. In this key role, you will play an essential part in enhancing customer experience by delivering outstanding service through various channels, including face-to-face interactions, phone inquiries, emails, and emerging platforms.
Please Note: This is an office-based position in Central London.
Working Days can vary: Tuesday - Wednesday (10 AM - 6 PM) & Thursday - Saturday/event days (12 PM - 8 PM or 1 PM - 9 PM)
Starting Salary: £28K p/a plus annual bonus
Responsibilities:
- Respond to booking inquiries across phone, email, and online channels.
- Use the Collins booking system to manage reservations, dietary notes, and seating preferences.
- Communicate guest details and preferences clearly with internal teams.
- Provide friendly and informative support during the pre-arrival stage, upselling where appropriate.
Front of House (FOH) Support:
- Personally welcome guests to the venue with warmth and professionalism.
- Support the guest check-in process and resolve any on-the-day issues or queries.
- Liaise with the FOH and operations teams to ensure all guest needs are met.
Digital & Marketing Support:
- Help update the website with accurate event dates, prices, and availability.
- Assist with social media content scheduling and email campaign preparation.
- Participate in content gathering (photos, testimonials, etc.) for marketing use.
- Contribute to the preparation of guest lists and booking summaries.
What We’re Looking For:
- Guest-Focused: You thrive on delivering excellent service and making guests feel special.
- Sales-Inclined: You’re confident in suggesting upgrades and promoting premium experiences.
- Digitally Comfortable: You’re familiar with booking systems, website tools, and Office programs.
- Marketing-Aware: You have a strong interest in digital content, email marketing, or promotions.
- Detail-Oriented: You’re organised and precise in both communication and execution.
- Strong Communicator: Friendly, articulate, and professional across all platforms.
- Team Player: You work effectively with colleagues in Sales, Marketing, and FOH operations.
Experience with Collins CRM is helpful but not essential.
This role offers an exciting start to a career in events, entertainment, and luxury hospitality. You’ll gain practical experience across guest relations, digital marketing, and live show operations while working in one of London’s most dynamic venues.
Sales and Reservations Assistant employer: Runa Recruitment
Contact Detail:
Runa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Reservations Assistant
✨Tip Number 1
Familiarise yourself with the Collins booking system, as it's a key part of the role. If you can, try to find online tutorials or resources that explain how to navigate and use this system effectively.
✨Tip Number 2
Brush up on your customer service skills, especially in face-to-face interactions. Practising scenarios where you handle inquiries or resolve issues can help you feel more confident during the interview.
✨Tip Number 3
Show your enthusiasm for the events and hospitality industry by researching the venue and its offerings. Being able to discuss specific events or experiences they provide will demonstrate your genuine interest.
✨Tip Number 4
Prepare to discuss your experience with digital marketing and social media. Think of examples where you've contributed to content creation or campaigns, as this will highlight your suitability for the marketing support aspect of the role.
We think you need these skills to ace Sales and Reservations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and reservations. Emphasise any roles where you interacted with guests or managed bookings, as this will resonate with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've enhanced guest experiences in previous roles, and express your enthusiasm for working in a dynamic events environment.
Highlight Digital Skills: Since the role involves updating website content and assisting with digital marketing, be sure to mention any experience you have with booking systems, social media, or email campaigns. This will demonstrate your comfort with digital tools.
Showcase Teamwork and Communication: In your application, provide examples of how you've successfully worked in teams and communicated effectively with colleagues and customers. This is crucial for a role that requires collaboration across various departments.
How to prepare for a job interview at Runa Recruitment
✨Showcase Your Customer Service Skills
As a Sales and Reservations Assistant, you'll be the first point of contact for guests. Be prepared to share examples of how you've delivered excellent customer service in previous roles, highlighting your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Sales Acumen
This role requires a sales-inclined mindset. Think of ways you can upsell or promote experiences in your past jobs. During the interview, discuss specific instances where you successfully suggested upgrades or enhanced customer experiences through your recommendations.
✨Familiarise Yourself with Digital Tools
Since the position involves using booking systems and updating website content, brush up on any relevant digital tools you’ve used before. If you have experience with CRM systems like Collins, make sure to mention it, as it could give you an edge.
✨Prepare for Teamwork Questions
Being a team player is crucial in this role. Think about times when you collaborated with colleagues from different departments. Be ready to discuss how you contributed to a positive team environment and how you handled any challenges that arose.
