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For Companies At a Glance
- Tasks: Manage sales and reservations while driving marketing campaigns in a dynamic environment.
- Company: Join London's top destination for immersive dining and theatrical experiences.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a vibrant workplace culture.
- Why this job: Combine your sales skills with creativity in an exciting entertainment venue.
- Qualifications: Sales experience, tech-savvy, and strong communication skills are essential.
- Other info: Experience with Collins booking system is a plus!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: London
Department: Box Office, Sales & Marketing
Hours: Monday–Friday, 9:00am–5:00pm
Salary: Competitive
Our client is London’s leading destination for immersive dining and theatrical experiences—where world-class entertainment meets luxury hospitality. As they continue to grow, they are looking for a commercially savvy and proactive Senior Sales & Reservations Assistant to elevate guest engagement, drive revenue, and support innovative marketing campaigns.
The Role
This isn’t your typical reservations gig. You’ll be the heartbeat of both sales and marketing operations—managing key KPIs, converting high-value group bookings, and helping to craft compelling digital campaigns. From liaising with corporate clients to collaborating with creative teams, this role offers variety, ownership, and real impact.
Key Responsibilities
- Sales & Reservations
- Hit and exceed KPIs for bookings, upsells, and group revenue
- Manage corporate and high-value reservations with a consultative approach
- Own the Collins booking system—optimising every guest experience
- Handle VIPs, special requests, and bespoke itineraries with flair
- Ensure guest needs are communicated clearly across teams
- Coordinate with external social and email teams for aligned messaging
- Create newsletters and guest communications using Mailchimp (or similar)
- Support content planning and creative team collaboration
- Keep website content, ticketing info, and offers up to date
- Report on performance metrics and sales forecasts for leadership
- Be the go-to expert for pricing, availability, and packages
- Maintain and improve CRM data for insight and efficiency
Who They’re Looking For
- A sales-focused pro with a track record of smashing targets
- Commercially sharp—knows upselling, segmentation, and strategy
- Meticulous with details, especially for complex bookings
- Tech-savvy: CRM, booking systems, email tools, and CMS experience
- A confident communicator—friendly, clear, and persuasive
- A team player who thrives in cross-functional collaboration
- Experience with Collins is a big plus!
Why This Role Rocks
This is the perfect role for someone looking to combine sales talent with creative energy in one of London’s most exciting entertainment environments. You’ll shape the guest journey, support unforgettable experiences, and help drive the success of a truly unique venue.
Reservation Sales Assistant employer: Runa Recruitment
Contact Detail:
Runa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Sales Assistant
✨Tip Number 1
Familiarise yourself with the Collins booking system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how you can quickly adapt and optimise guest experiences.
✨Tip Number 2
Brush up on your sales techniques, especially around upselling and managing high-value bookings. Be prepared to share examples of how you've successfully driven revenue in previous roles.
✨Tip Number 3
Showcase your creativity by thinking of innovative marketing ideas that could enhance guest engagement. Consider how you would use digital tools like Mailchimp to create compelling communications.
✨Tip Number 4
Highlight your teamwork skills, especially in cross-functional settings. Be ready to discuss how you've collaborated with different teams to achieve common goals, as this role requires strong communication across departments.
We think you need these skills to ace Reservation Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and reservations. Emphasise any achievements related to hitting KPIs, managing bookings, or working with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific skills that align with the job description, such as your experience with digital marketing tools like Mailchimp and your ability to manage high-value reservations.
Showcase Your Communication Skills: Since the role requires clear communication, consider including examples of how you've effectively liaised with clients or collaborated with teams in previous positions. This will demonstrate your ability to thrive in a cross-functional environment.
Highlight Tech Savviness: Mention any experience you have with booking systems, CRM software, and content management systems. If you have worked with Collins or similar platforms, be sure to highlight this as it’s a big plus for the role.
How to prepare for a job interview at Runa Recruitment
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've exceeded sales targets in previous roles. Highlight your understanding of upselling and segmentation strategies, as these are crucial for the role.
✨Demonstrate Tech Savviness
Familiarise yourself with the Collins booking system and any CRM tools you’ve used. Be ready to explain how you've leveraged technology to enhance guest experiences or streamline operations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and persuasively. This role requires excellent communication skills, so be prepared to demonstrate your ability to engage with clients and collaborate with teams.
✨Research the Company and Its Offerings
Understand the unique aspects of the company’s immersive dining and theatrical experiences. Being knowledgeable about their services will help you tailor your responses and show genuine interest in the role.
