Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own service delivery and ensure top-notch customer experiences in a fast-paced environment.
- Company: Join a leading player in financial software with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to work with dynamic teams.
- Other info: Fast-moving environment with opportunities for continuous learning and development.
- Why this job: Make a real impact by enhancing customer service and driving improvements.
- Qualifications: Experience in service delivery management and strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. We are seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. You will be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you will become the main point of contact for customers once they are live, developing trusted relationships and ensuring our services continue to support their operational objectives. You will collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You will also oversee the delivery of service enhancements, small change requests, and ongoing improvements, coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
Responsibilities:
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager employer: Run-time Group Ltd
Contact Detail:
Run-time Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and service delivery space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive service improvements in previous roles. Bring examples of performance metrics you've monitored and how you’ve turned insights into action. This will demonstrate your proactive approach to service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in managing customer relationships and driving service excellence.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery, customer engagement, and any relevant certifications like ITIL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can elevate our customer experience. Be sure to mention specific examples from your past roles that demonstrate your skills.
Showcase Your Communication Skills: As a Service Delivery Manager, clear communication is key. In your application, make sure to convey your ability to communicate effectively with stakeholders and teams. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Service Delivery Inside Out
Make sure you understand the ins and outs of service delivery management, especially in a fintech context. Brush up on ITIL principles and be ready to discuss how you've applied them in previous roles. This will show that you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong B2B relationships. Think about specific instances where your communication skills made a difference in resolving issues or enhancing customer satisfaction. This is crucial for the role, so make it a focal point in your responses.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you've used data to drive service improvements. Whether it's monitoring service metrics or producing performance reports, having concrete examples will highlight your analytical abilities and show that you can make data-driven decisions.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, share experiences where you've successfully navigated change or managed multiple priorities. Highlight your ability to stay calm under pressure and how you ensure that service quality remains high, even when things get hectic.