At a Glance
- Tasks: Engage with clients to design solutions and overcome technical challenges in a dynamic SaaS environment.
- Company: Join a leading global SaaS organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous learning and development.
- Why this job: Be the technical bridge that empowers clients to maximise platform value and solve real business problems.
- Qualifications: 3+ years in a client-facing technical role with strong API and integration knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Our client is a global SaaS organisation and a recognised leader within their specialist market. As they continue to expand internationally, they are looking to appoint a Senior Solutions Engineer to join their London-based team. This is a customer-facing position that combines technical consulting, pre-sales, solution design and integrations. You'll work closely with prospective and existing clients, helping them understand how the platform can solve business challenges while ensuring successful technical implementation and adoption.
The Role
- Act as the bridge between customers, Sales, Product and Engineering teams, providing technical expertise throughout the customer journey.
- Help customers evaluate solutions, design integration strategies, overcome technical challenges and maximise the value of the platform.
- Help clients understand the capabilities, flexibility and value of the platform through technical discussions, demonstrations and solution workshops.
- Partner with the commercial team to identify and qualify opportunities, uncover customer requirements and support the sales process.
- Identify technical objections and develop strategies to resolve challenges throughout the customer lifecycle.
- Recommend best-practice integration approaches and solution architectures to ensure successful implementations.
- Act as the technical lead during customer onboarding and integration projects.
- Build and demonstrate prototypes, integrations and technical solutions where required.
- Provide ongoing technical guidance, education and support to customers and partners.
- Develop deep product expertise and remain up to date with new features, enhancements and product roadmaps.
- Work closely with Product and Engineering teams, providing customer feedback and acting as the voice of the customer internally.
- Support customers in optimising their use of the platform and achieving their desired business outcomes.
About You
- 3+ years' experience in a Solutions Engineer, Presales Engineer, Solutions Consultant, Technical Consultant or Integration-focused role within a SaaS environment.
- Proven experience working directly with customers in a client-facing technical capacity.
- Strong understanding of systems integration concepts and API implementations, particularly RESTful APIs.
- Experience working with SQL and relational databases.
- Excellent communication, presentation and stakeholder management skills.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Strong troubleshooting and problem-solving capabilities.
- Comfortable working collaboratively with international and remote teams.
- Ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
- Degree in Computer Science or a related technical discipline preferred.
- Experience within SaaS, Payments, FinTech, Logistics, ERP, CRM or other API-driven technology environments would be advantageous.
Senior Solutions Engineer employer: Run-time Group Ltd
As a Technology Solutions Engineer at our high-growth global SaaS platform in London, you'll be part of a dynamic team that fosters innovation and collaboration. We offer competitive salaries, bonuses, and stock options, alongside a vibrant work culture that prioritises employee development and growth opportunities. Join us to make a meaningful impact while working with renowned consumer brands in an exciting international environment.
