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- Tasks: Own the customer service lifecycle and ensure high-quality service delivery.
- Company: Join a leading player in financial software with a dynamic work culture.
- Benefits: Competitive salary, career growth opportunities, and a collaborative environment.
- Other info: Ideal for those who thrive in dynamic environments and love problem-solving.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced setting.
- Qualifications: Experience in Service Delivery Management and strong B2B relationship skills.
The predicted salary is between 55000 - 70000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. We are seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. You will be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you will become the main point of contact for customers once they are live, developing trusted relationships and ensuring our services continue to support their operational objectives. You will collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You will also oversee the delivery of service enhancements, small change requests, and ongoing improvements, coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
Applicant requirements:- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Comfortable working in a dynamic, fast-changing environment
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Act as main customer contact and escalation point
- Build strong relationships and run regular service reviews
- Drive continuous improvement and resolve issues quickly
- Identify risks and implement mitigation plans
- Ensure SLA and contract compliance
- Support billing and identify efficiency opportunities
- Coordinate enhancements, upgrades, and minor change requests
Service Delivery Manager in City of London employer: Run-time Group Ltd
Contact Detail:
Run-time Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about how you can showcase your experience with B2B relationships and incident management. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings. We’re always looking for proactive individuals like you to join our team. Applying directly through our site can sometimes give you an edge over other candidates!
We think you need these skills to ace Service Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery, customer engagement, and any relevant certifications like ITIL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can elevate our customer experience. Be sure to mention specific examples from your past roles that demonstrate your skills.
Showcase Your Communication Skills: As a Service Delivery Manager, clear communication is key. In your application, make sure to convey your ability to communicate effectively with both customers and internal teams. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL and service level management. Be ready to discuss how you've applied these principles in your previous roles, especially in a fast-paced environment like fintech.
✨Showcase Your Relationship Skills
Prepare examples that highlight your B2B relationship management experience. Think about times when you built strong relationships with clients or resolved conflicts effectively—these stories will resonate well with the interviewers.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you've used data to drive service improvements. Bring specific metrics or performance reports from past experiences to illustrate your analytical skills and how they contributed to better service delivery.
✨Communicate Clearly
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your points effectively.