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- Tasks: Lead customer service lifecycle and ensure high-quality service delivery.
- Company: Join a leading player in financial software with a global presence.
- Benefits: Work from home, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to drive service improvements and build trusted client relationships.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in Service Delivery Management and strong B2B relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. We are seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. You will be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience.
In this role, you will become the main point of contact for customers once they are live, developing trusted relationships and ensuring our services continue to support their operational objectives. You will collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment.
You will also oversee the delivery of service enhancements, small change requests, and ongoing improvements, coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality.
- Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech
- Strong B2B relationship management experience, ideally in fintech or financial services
- Knowledge of ITIL and service level management (certification preferred)
- Experience supporting live customers and driving service improvements
- Skilled in incident/problem management and coordinating technical teams
- Strong analytical, communication, and stakeholder-management abilities
- Own end-to-end service delivery and SLA performance
- Monitor service metrics and produce clear performance reporting
- Build strong relationships and run regular service reviews
- Identify risks and implement mitigation plans
- Support billing and identify efficiency opportunities
Senior Service Delivery Manager (Working from home) in City of London employer: Run-time Group Ltd
Contact Detail:
Run-time Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about your past experiences and how they align with the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery. This could include metrics you've improved or projects you've led. It’s a great way to visually demonstrate your impact to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience in service management, customer engagement, and any relevant certifications like ITIL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or built strong client relationships in the past. We love a good story!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your application reflects your communication prowess. Use clear and concise language, and don’t shy away from demonstrating how you’ve effectively communicated with teams and clients before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL and service level management. Be ready to discuss how you've applied these principles in your previous roles, especially in a SaaS or fintech environment. This will show that you understand the technical side of service delivery.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong B2B relationships in the past. Think about specific instances where you’ve turned a challenging customer situation into a positive outcome. This will demonstrate your ability to manage stakeholders effectively and maintain trust.
✨Be Ready to Discuss Metrics
Since monitoring service metrics is key in this role, come prepared with examples of how you've used data to drive service improvements. Talk about the metrics you tracked, how you reported them, and the impact they had on service delivery.
✨Emphasise Your Proactivity
This position requires someone who thrives in a fast-moving environment. Share stories that highlight your proactive approach to problem-solving and service enhancements. Discuss how you’ve identified risks and implemented mitigation plans to ensure seamless service delivery.