At a Glance
- Tasks: Manage enterprise accounts, build relationships, and drive growth through strategic insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Competitive salary, performance bonuses, stock options, and hybrid working.
- Other info: Opportunity to engage with senior stakeholders and enhance your career.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 5+ years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 55000 - 60000 £ per year.
Hybrid working 3 days in the office
£55-60k + 10-15% + Stock
Our client, a rapidly expanding international organisation, is seeking a Customer Success professional to take ownership of a diverse portfolio of enterprise accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships.
You will act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long-term value. The role blends relationship management, commercial insight, and data-driven decision-making.
What You’ll Be Doing
- Managing a portfolio of enterprise clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive-level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross-sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best-practice guidance.
- Strengthening long-term client engagement through consistent, high-quality support.
What You’ll Bring
- A minimum of 5 years in Customer Success, Account Management, or a similar client-facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C-suite.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Senior Customer Success Manager in City of London employer: Run-time Group Ltd
Join a dynamic and rapidly expanding international organisation that values innovation and collaboration. As a Senior Customer Success Manager, you'll thrive in a hybrid working environment that promotes work-life balance while enjoying competitive compensation, including stock options. With a strong focus on employee growth and development, this company fosters a culture of support and empowerment, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client relationships and drive growth. Show them you’re the perfect fit for managing enterprise accounts!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience in managing multiple projects and stakeholders effectively. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and we want to make sure you get noticed. Tailor your application to highlight your analytical skills and ability to influence senior stakeholders.
We think you need these skills to ace Senior Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Customer Success Manager role. Highlight your experience in managing enterprise accounts and building relationships, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success and how your background makes you a great fit. Share specific examples of how you've driven growth and supported clients in previous roles.
Showcase Your Analytical Skills:Since this role involves data-driven decision-making, don’t forget to mention any relevant analytical tools or methodologies you’ve used. We want to see how you’ve leveraged data to enhance client performance in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Accounts Inside Out
Before the interview, dive deep into the enterprise accounts you'll be managing. Understand their business models, challenges, and recent news. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've identified opportunities for upselling or cross-selling based on account health metrics. This will highlight your analytical capability and your strategic approach to client management.
✨Practice Your Presentation Skills
Since you'll be delivering performance updates and KPI reviews, practice presenting these insights clearly and confidently. Use storytelling techniques to make your points relatable and engaging, especially when discussing complex data with senior stakeholders.
✨Demonstrate Relationship Management Expertise
Be ready to share specific examples of how you've built and maintained relationships with C-suite executives. Discuss your strategies for influencing and engaging them, as this role heavily relies on your ability to connect with high-level stakeholders.
