At a Glance
- Tasks: Manage enterprise client relationships and drive growth through strategic insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Competitive salary, bonus, stock options, and hybrid working model.
- Other info: Opportunity to engage with senior stakeholders and enhance your career.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 3+ years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 50000 - 55000 £ per year.
Hybrid working: 3 days in the office
£50-55k + 10-15% bonus + Stock
Our client, a rapidly expanding international organisation, is seeking a Customer Success professional to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships.
You will act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long-term value. The role blends relationship management, commercial insight, and data-driven decision-making.
What You’ll Be Doing:
- Managing a portfolio of enterprise clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive-level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross-sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best-practice guidance.
- Strengthening long-term client engagement through consistent, high-quality support.
What You’ll Bring:
- A minimum of three years in Customer Success, Account Management, or a similar client-facing role.
- Experience working with B2B clients; exposure to SaaS, software, or logistics environments is beneficial.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C-suite.
*This role does not offer sponsorship, you must have full right to work to be considered for this role.
Enterprise Customer Success Manager in City of London employer: Run-time Group Ltd
Join a dynamic and rapidly expanding international organisation that values innovation and collaboration. As an Enterprise Customer Success Manager, you'll thrive in a hybrid working environment that promotes work-life balance while enjoying competitive compensation, including bonuses and stock options. With a strong focus on employee growth and development, this company fosters a culture of support and empowerment, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their needs, especially in managing enterprise clients and driving growth.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. This will resonate well, especially when talking about enhancing client performance.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest and summarising key points discussed can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Enterprise Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to drive growth and enhance performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention specific examples of how you've built influential relationships and delivered exceptional support.
Showcase Your Analytical Skills:Since this role involves data-driven decision-making, don’t forget to highlight your analytical capabilities. Share instances where you've used data insights to advise clients or improve account health, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Accounts Inside Out
Before the interview, dive deep into the company’s portfolio and understand their key accounts. Familiarise yourself with their business models, challenges, and successes. This will help you demonstrate your ability to manage and grow these relationships effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight specific instances where your influence led to successful outcomes. This is crucial for a role that focuses on developing trusted partnerships with senior stakeholders.
✨Be Data-Driven
Since the role involves advising clients based on data insights, come prepared with examples of how you've used analytics to drive decisions. Discuss any tools or methodologies you’ve employed to monitor account health and identify growth opportunities.
✨Practice Your Presentation Skills
You’ll likely need to present performance updates and KPI reviews, so practice delivering these types of presentations. Make sure you can communicate complex information clearly and confidently, as this will be key in engaging C-suite stakeholders.
