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- Tasks: Manage client accounts, build relationships, and drive growth through strategic insights.
- Company: Rapidly expanding international organisation with a focus on customer success.
- Benefits: Hybrid working, competitive salary up to £50k, plus bonuses.
- Other info: Opportunity to engage with senior stakeholders and enhance your career.
- Why this job: Shape client strategies and make a real impact in a dynamic environment.
- Qualifications: 1+ years in Customer Success or Account Management; B2B experience preferred.
The predicted salary is between 45000 - 50000 £ per year.
Hybrid working: 3 days in the office
Salary up to £50k + bonus
Our client, a rapidly expanding international organisation, is seeking a Customer Success Manager to take ownership of a diverse portfolio of commercial accounts. This position is ideal for someone who enjoys building influential relationships, shaping client strategy, and uncovering opportunities for growth within established partnerships.
You will act as the primary contact for your accounts, ensuring they receive exceptional support while identifying ways to enhance performance and maximise long-term value. The role blends relationship management, commercial insight, and data-driven decision-making.
What You’ll Be Doing:
- Managing a portfolio of mid-market clients as their main point of contact, ensuring smooth coordination across internal teams.
- Developing strong, trusted relationships with senior stakeholders, including executive-level contacts.
- Spotting opportunities to expand existing accounts through strategic upsell and cross-sell initiatives.
- Monitoring account health, identifying risks early, and taking proactive steps to address them.
- Preparing and delivering performance updates, including KPI reviews and quarterly business discussions.
- Advising clients on strategic, operational, and marketing decisions using data insights and best-practice guidance.
- Strengthening long-term client engagement through consistent, high-quality support.
What You’ll Bring:
- A minimum of one year in Customer Success, Account Management, or a similar client-facing role.
- Experience working with B2B clients; exposure to SaaS, software environments is important.
- A track record of managing multiple projects and stakeholders simultaneously.
- Demonstrated success in growing revenue within an existing client base.
- Strong analytical capability, with confidence presenting insights and trends to varied audiences.
- Excellent communication, negotiation, and presentation skills.
- Ability to influence and engage senior stakeholders, including C-suite.
- A degree is preferred - graduating from a top Russell Group university is a notable advantage.
Customer Success Manager in City of London employer: Run-time Group Ltd
Contact Detail:
Run-time Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client relationships and drive growth. Show them you’re the perfect fit for managing their portfolio!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience in managing accounts and driving revenue. We suggest rehearsing with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and we want to make sure you get the best chance to shine as a Customer Success Manager.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing client relationships and any relevant achievements that showcase your ability to drive growth and enhance performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention specific examples of how you've built influential relationships in the past.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, don’t forget to highlight your analytical capabilities. Share instances where you've used data insights to advise clients or improve account performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Run-time Group Ltd
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s existing client portfolio. Understand their key accounts and think about how you can add value to them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific instances where you’ve influenced stakeholders or turned around a challenging situation. This is crucial for a Customer Success Manager role, so be ready to share your stories!
✨Demonstrate Your Analytical Prowess
Since the role involves data-driven decision-making, come prepared with examples of how you've used data to drive success in previous roles. Be ready to discuss KPIs you've monitored and how you've used insights to improve client performance.
✨Practice Your Presentation Skills
You’ll likely need to present performance updates and strategies, so practice delivering these in a clear and engaging manner. Consider doing mock presentations with friends or family to build your confidence and refine your delivery style.